REGIS GROUP PRIVACY STATEMENT
Privacy Policy
The Regis Group (Regis) recognises
your privacy is important and is committed to ensuring the privacy
and confidentiality of your personal information. [As part of
our longstanding commitment to safeguarding your right to privacy,
Regis has implemented a program to ensure compliance with all
applicable Commonwealth and State privacy laws and a range of
existing legal and ethical obligations regarding privacy, security
and confidentiality of personal information.]
The following statement explains
how Regis manages personal information. This Privacy
Statement is general in nature, however, you may request a more
detailed statement regarding any particular aspect of our business.
This Privacy Statement applies to all entities that comprise the
Regis Group.
Collection of
Information
We need to collect a range of
personal information depending upon the services provided or
requested by you or the nature of your dealings with us. The
information may be collected by Regis in its capacity as a provider
of aged care services; as the operator of retirement villages or as
an employer.
Personal information is any
information or an opinion which, directly or indirectly, identifies
a person such as a person's name, address, date of birth or
Medicare number. It can also include bank account details,
tax file number and other financial information. The
definition of personal information also encompasses health
information and sensitive information.
The types of health information we
collect include information about a person's health or disability,
and any health service that is provided to a person. It covers
information which may be stored in paper form (such as medical
records and reports), electronically or visually (such as
x-rays).
We may also collect sensitive
information such as details of a person's race or religion.
All personal information collected
by Regis will be collected by fair and lawful means.
Use and Disclosure of Information
We collect personal information
that is necessary:
- to provide
services appropriate to the residents of our aged care facilities,
retirement villages or the recipients of our other aged care
services;
- to meet legislative and regulatory requirements of an approved
provider under the Aged Care Act 1997 (for example, Australian
Federal Police Checks);
- for us to hold as an employer.
Regis will not sell, rent or trade personal information to or
with third parties. Parties to whom Regis may be required to
disclose personal information include:
(a) when you have consented
to the disclosure, or a competent person with appropriate authority
has consented, to the disclosure on your behalf;
(b) when that disclosure is
in accordance with, or directly related to, the purpose for which
we collected the information. For example, we may disclose a
resident's health information to a health professional if the
information is needed to treat that resident;
(c) when specialised
functions as part of our health services are performed by parties
outside Regis, such as where Regis outsources those functions.
Regis takes reasonable steps when contracting with those third
parties to ensure that your personal information is handled in
accordance with this policy and all applicable privacy laws;
and
(d) when we have a legal
obligation to disclose personal information such as to government
agencies (including the ATO, Medicare, Centrelink) or as required
under health regulations or where such disclosure is permitted by
law (including under privacy laws).
Quality, Storage and
Security of Personal Information
Regis will take reasonable steps to
ensure the information we hold is accurate, complete and up-to-date
as well as relevant to the function for which it is
held. We also safeguard the security of personal
information we hold. We may store personal information
electronically on our computer databases as well as in hard copy
documents kept at our premises. We have procedures to ensure that
your personal information is protected from unauthorised access,
use, modification or disclosure. Regis staff are provided
with access to personal information on a "need to know" basis.
Access and
Correction
You can contact our Privacy Officer
if you would like details of your personal information, which we
may hold, about you or if you would like us to correct it.
To ensure the integrity and safety
of personal information, Regis will only disclose to you such
information if our internal procedures are satisfied.
Depending on the nature of your request, we may ask you to complete
a personal information request form. In certain cases we may
charge you a fee for this service but we will inform you at the
time.
Except for certain special
circumstances, individuals have the right to request access to
their personal information and have that information corrected or
annotated if it is inaccurate, misleading, incomplete or out of
date.
How to contact
us
If you have any questions or
comments about this Privacy Statement, or if you wish to make a
complaint about how we have handled personal information about you,
please contact our Privacy officer:
By letter:
Privacy Officer
Regis Group Pty Ltd
PO Box 8373
ARMADALE VIC 3143
By facsimile: 03 8573
0466
By telephone: 03 8573 0444
Our Privacy Statement was last
updated in January 2009 and may change from time to time. The most
up to date copy of this statement can be obtained by contacting us
using the above details.