Regis Alawarra Lodge – COVID-19 – Update on precautionary response

Dear Families,

As we advised yesterday, an Allied Health worker who attended residents at Alawarra Lodge on 6 August, has tested positive for COVID-19. This person was not infectious to other people during their time at our Home and we are unclear as to where this person acquired their infection.

To assist authorities with their investigations and contact tracing, Sonic Healthcare will commence testing of all residents and staff today. Until all results are known, Alawarra Lodge will remain in lockdown and our residents have been asked to remain in their rooms while all staff will be in full Personal Protective Equipment.

We will keep you updated via email every day with the latest news and advice. Residents will also receive daily printed updates until the outbreak is declared over by the Department of Health and Human Services.

In addition, you can call through to Regis Advice on 1300 998 100, who will be able to transfer you to a dedicated support team who can answer your questions and action anything as needed. We have established this process to help the team at the Home focus completely on the care and support of our residents at this time and ensure our Outbreak Management Plan is enacted quickly, efficiently and successfully.

Our Lifestyle team will continue with an adapted one-on-one program, including providing emotional support and assistance to residents with FaceTime and phone calls to loved ones over the coming days. This connection is important, particularly as our residents remain in their rooms.

Please be reassured that we are here to support you and your loved ones during this challenging time and will keep you informed at every step of the way. Please call Regis Advice (1300 998 100) to ask any questions you may have.

As always keeping our residents and our employees supported while we wait for results is our highest priority.

Best wishes,

Linda Mellors
Managing Director and Chief Executive Officer