COVID-19 limited visiting hours from 1 May

Regis’ highest priority is the safety and wellbeing of our residents and employees.

With this in mind, Regis implemented stringent access controls limiting visitation at our homes on 17 March 2020. Our recent family survey showed that 90% of family member respondents were in favour of these measures.

I am writing to advise you that we are revising our stringent access controls. These are measured adjustments to support controlled visitation for our residents.

We are able to do this because thankfully Australia has entered a new phase as our new case diagnosis rate reaches a controlled low. We believe we are now in a position to carefully expand visitor access within the strict Federal and State requirements to limit visitor access to all residential aged care homes.

In addition to the current exceptions for compassionate reasons, we will now welcome other visitors during set times. We will limit the number of visitors at any one time and have a strict screening process before entry.

We will continue our other risk minimisation strategies including additional screening of resident health, screening of staff at the beginning of every shift and increased touch point cleaning throughout our homes. Connections through technology will continue to be available for residents and families.

Please be assured that we continue our daily review of the COVID-19 situation and risks and are ready to make rapid changes if needed.

Visitor Access

We are looking forward to welcoming families and loved ones back into our homes. There is no doubt that we have all missed connections with our families and loved ones since the changes made in response to COVID-19.

Visiting hours will be 9.30am-11.30am and 1.30pm-4.30pm each day, unless there are compassionate or exceptional circumstances in which case we will work with those residents and families individually.

The home’s reception will manage booking times. Please contact your Regis home weekdays 9am-5pm to arrange your visit. Booked visits will commence on 1 May.

Please note that one visitor per resident per day over 16 years of age for a maximum of one hour will be welcomed. These limits will help us to arrange visits for as many residents and families who wish for them to occur within the maximum number of visitors the home can accommodate at any one time.

Visitor Wellness Checks

Please arrive 15 minutes before your scheduled visit to complete pre-entry screening process. This will ensure you have the maximum time available with your loved one.

A member of staff will check your temperature and ask you to complete and sign a visitor screening tool. You must not visit if you:

  • Have returned from overseas or interstate within the last 14 days
  • Have been asked to self-isolate in the last 14 days
  • Have symptoms of influenza like illnesses including fever OR symptoms of acute respiratory infection (e.g. shortness of breath, cough, runny nose, sore or scratchy throat, chills, fever or fatigue)
  • Are under the age of 16 years
  • Have been in close contact with a confirmed or suspected case of COVID-19 either in the community or at work, or someone awaiting results of COVID-19 testing within the past 14 days

Visiting safely

Please note the following requirements to keep our residents and employees as safe as possible and to respect those residents and families who do not wish to allow visitors at all.

  • Social distancing must be adhered to both inside and outside the home
  • Visits to occur in the resident room only
  • Visitors to proceed directly to the resident’s room
  • Visitors must clean their hands before entry and during their visit
  • Visitors should use the call bell to request assistance and not leave the room until the end of the visit
  • Visitors should avoid using the home’s bathrooms if possible
  • Visitors are not to make physical contact with any other resident, visitor or member of staff
  • Visitors must follow the instructions of staff at all times
  • Visitors must have a current flu vaccination and proof upon entry

These requirements are listed to help you and our residents enjoy visits safely.

Flu Vaccination

It is essential that you receive the flu vaccination and proof from your provider in order to visit our homes from 1 May. This is a new Australian Government requirement and our staff must not allow visitor entry without proof of vaccination (from a GP or pharmacy).


I have downloaded the COVIDSafe app from the Government and I encourage you to do the same. This app is an important tool to stop spread of the virus and will help our public health officials to let us know if there is an increased risk in a particular area.

We need to remain vigilant regarding the risk of COVID-19 and the higher risk to older people.

Thank you again for your understanding and support. As always, our employees have continued to display extraordinary commitment and compassion to our residents and families. We remain deeply grateful for their professionalism.

Please talk to your Facility Manager or Regis Advice if you have any concerns or needs. Please, stay safe.

Linda Mellors
Managing Director and Chief Executive Officer

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