Regis’ highest priority is the safety and wellbeing of our residents and employees.
With this in mind, Regis implemented stringent access controls limiting visitation at our homes on 17 March 2020. Our recent family survey showed that 90% of family member respondents were in favour of these measures.
I am writing to advise you that we are revising our stringent access controls. These are measured adjustments to support controlled visitation for our residents.
We are able to do this because thankfully Australia has entered a new phase as our new case diagnosis rate reaches a controlled low. We believe we are now in a position to carefully expand visitor access within the strict Federal and State requirements to limit visitor access to all residential aged care homes.
In addition to the current exceptions for compassionate reasons, we will now welcome other visitors during set times. We will limit the number of visitors at any one time and have a strict screening process before entry.
We will continue our other risk minimisation strategies including additional screening of resident health, screening of staff at the beginning of every shift and increased touch point cleaning throughout our homes. Connections through technology will continue to be available for residents and families.
Please be assured that we continue our daily review of the COVID-19 situation and risks and are ready to make rapid changes if needed.
We are looking forward to welcoming families and loved ones back into our homes. There is no doubt that we have all missed connections with our families and loved ones since the changes made in response to COVID-19.
Visiting hours will be 9.30am-11.30am and 1.30pm-4.30pm each day, unless there are compassionate or exceptional circumstances in which case we will work with those residents and families individually.
The home’s reception will manage booking times. Please contact your Regis home weekdays 9am-5pm to arrange your visit. Booked visits will commence on 1 May.
Please note that one visitor per resident per day over 16 years of age for a maximum of one hour will be welcomed. These limits will help us to arrange visits for as many residents and families who wish for them to occur within the maximum number of visitors the home can accommodate at any one time.
Please arrive 15 minutes before your scheduled visit to complete pre-entry screening process. This will ensure you have the maximum time available with your loved one.
A member of staff will check your temperature and ask you to complete and sign a visitor screening tool. You must not visit if you:
Please note the following requirements to keep our residents and employees as safe as possible and to respect those residents and families who do not wish to allow visitors at all.
These requirements are listed to help you and our residents enjoy visits safely.
It is essential that you receive the flu vaccination and proof from your provider in order to visit our homes from 1 May. This is a new Australian Government requirement and our staff must not allow visitor entry without proof of vaccination (from a GP or pharmacy).
I have downloaded the COVIDSafe app from the Government and I encourage you to do the same. This app is an important tool to stop spread of the virus and will help our public health officials to let us know if there is an increased risk in a particular area.
We need to remain vigilant regarding the risk of COVID-19 and the higher risk to older people.
Thank you again for your understanding and support. As always, our employees have continued to display extraordinary commitment and compassion to our residents and families. We remain deeply grateful for their professionalism.
Please talk to your Facility Manager or Regis Advice if you have any concerns or needs. Please, stay safe.
Managing Director and Chief Executive Officer
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