COVID-19 TAS Public Health Order

Regis’ highest priority is the safety and wellbeing of our residents and employees.

With this in mind, Regis implemented stringent access controls limiting visitation at our homes on 17 March 2020. Our recent family survey showed that 90% of family member respondents were in favour of these measures.

I am writing to advise you that we are revising our stringent access controls. These are measured adjustments to support controlled visitation for our residents.

We are able to do this because thankfully Australia has entered a new phase as our new case diagnosis rate reaches a controlled low. However, we need to remain vigilant regarding the risk COVID-19 poses to older people and the potential for case diagnosis rates to again increase. Regis must ensure that any revision of our Stringent Access Controls in Tasmania adhere to the directions made under the Tasmanian Public Health Act in relation to visitation to aged care facilities (the Directions).

Visitation criteria

I am keenly aware that there are many residents who do not want us to allow visitors in the home and we must respect their wishes too. We have strict visitation criteria in place to ensure we adhere to social distancing requirements and are keeping our residents as safe as possible. The Tasmanian government has also imposed strict requirements to limit visitor access to residential aged care homes. Under the Directions aged care providers may only permit visitors where they are:

  1. A key support for a resident who has a diagnosed medical condition and the aged care provider has requested that the person visit the resident for the purpose of providing essential support such as reducing stress or confusion that occurred as a result of the medical condition
  2. Providing end of life support to a resident.

Visitors must not enter the home if they:

  • Have entered Tasmania from outside the State within 14 days
  • Have had contact with a confirmed or suspected case of COVID-19
  • Have a fever or symptoms of respiratory infection
  • Do not have an up-to-date flue vaccination if one is available and they are medically able to be vaccinated
  • Under the age of 16 and are not attending for an end of life visit.

You can view the Public Health Order in its entirety here:

Public Health Order (PDF)

If you think that visitation might be permitted, please contact your Facility Manager. We will continue to ensure that our current avenues of connection are available to you including Windows of Connection and various platforms including FaceTime, Facebook and telephone.

Flu Vaccination

It is essential that you receive the flu vaccination and proof from your provider in order to visit our homes from 1 May. This is a new Australian Government requirement and our staff must not allow visitor entry without proof of vaccination (from a GP or pharmacy).


I have downloaded the COVIDSafe app from the Government and I encourage you to do the same. This app is an important tool to stop spread of the virus and will help our public health officials to let us know if there is an increased risk in a particular area.

We need to remain vigilant regarding the risk of COVID-19 and the higher risk to older people.

Thank you again for your understanding and support. As always, our employees have continued to display extraordinary commitment and compassion to our residents and families. We remain deeply grateful for their professionalism.

Please talk to your Facility Manager or Regis Advice if you have any concerns or needs. Please, stay safe.

Linda Mellors
Managing Director and Chief Executive Officer

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