Precautionary COVID-19 update – Regis Dandenong North

Dear Families,

We have been advised that one of our staff members has been identified as a close contact of someone with COVID-19. Therefore, as a precaution and to minimise the risk to our residents, Regis Dandenong North has gone into lockdown.

Our staff member last worked on Friday 21 August and has been tested for COVID-19 today. We expect the result to return in a day or so, and will advise you when it arrives. If the test result returns negative, the Outbreak Management Plan will be stood down and the Home will return to normal. Our staff member will not return to work until they are well, have returned a negative test and have met the strict conditions set by the Australian Government and the Department of Health.

We have rigorous plans and procedures in place for managing a COVID-19 case, including our learnings from our outbreak at Regis Brighton. We have actioned our Outbreak Management Plan, which includes notifying relevant authorities, conducting preliminary contact tracing and, unfortunately, asking our residents to remain in their rooms.

We have updated the Department of Health and Human Services (DHHS), the Public Health Unit and the Aged Care Quality and Safety Commission accordingly. They will provide advice and Personal Protective Equipment as required.

We have called each resident’s Nominated Primary Contacts directly and will keep you updated via email every day with the latest news and advice. We will also write to all residents each day.

In addition, you can call through to Regis Advice on 1300 998 100, who will be able to transfer you to a senior staff member who is on standby to support you. We have set this up to help the team at the Home focus completely on the care and support of our residents at this time and ensure our Outbreak Management Plan is enacted quickly, efficiently and successfully.

While we remain in outbreak mode, our Lifestyle team will continue with an adapted one on one program, and will help residents with FaceTime and phone calls to loved ones over the coming days. This connection is important, particularly as our residents remain in their rooms. We are coordinating the delivery of additional iPads and tablets to the Home to help support this.

I understand that you may feel concerned, anxious or worried by this news. We are here to support you and your loved ones during this challenging time and will keep you informed at every step of the way. Please call Regis Advice (1300 998 100) for reassurance, or to ask any questions you may have.

Keeping our residents and employees safe is our highest priority.

Best wishes,

Linda Mellors
Managing Director and Chief Executive Officer