Regis Home Care and Commonwealth Home Support Program Update: COVID-19 prevention and support

I hope you are all keeping well as we settle into our new normal. Restrictions are easing across the country which is a relief for many of us. I am grateful that we are in a country that is well placed to respond to cases of COVID-19 quickly and effectively.

We must remember that COVID-19 still poses a high risk, particularly to the most vulnerable in our communities. As a result, our stringent access controls are still in place for our services. We will write to you again to let you know when those will ease.

As always, Regis’ highest priority is the safety and wellbeing of our residents, clients and employees. Thank you for partnering with us to keep you safe.

COVID-19 in Aged Care Homes

A number of residential aged care homes and public locations have had confirmed COVID-19 cases across Australia.

We are asking all clients, visitors and employees to not enter any Regis home or service if they have visited an impacted home (or location) within the last 14 days.

You will be directly protecting yourselves, our clients and our residents by following these simple rules:

  • Practicing social distancing when you do go out by keeping at least 1.5 metres between yourself and others
  • Practicing frequent hand hygiene including washing your hands often with soap and water or an alcohol based hand sanitiser such as before and after eating
  • Remaining home and taking precautions if you are unwell
  • Covering your coughs and sneezes with your elbow or a tissue
  • Maintaining social connections through a variety of means including phone calls, letters, video calls and short visits with your loved ones

Regis’ clinical support programs

High quality clinical care is an integral part of your care and wellbeing. I am proud of the programs and support services available for our clinical teams at Regis, such as our Clinical Support Team and our Nurse on Call service.

The Clinical Support Team (CST) is a team of senior clinicians across Regis that provides on site clinical expertise and support to our Clinical Managers and Registers / Enrolled nurses in our residential aged care homes and Home Care services.

Nurse on Call is a phone service staffed by senior Registered Nurses with extensive aged care experience. Our clinical teams in our homes and our Home Support Workers are able to call the line outside normal business hours. This Regis specific service ensures we maintain the highest standards of care, and clinical outcomes for you, day and night.

Our new Executive General Manager of Clinical and Care Practice, Melissa McDonald, joined us in mid-March and has been working closely with our teams to tailor our prevention and response plans for COVID-19. Melissa brings with her 30 years of experience in nursing and clinical care. Our new National Manager of Infection Control, Helen Finlay, has also been an invaluable support for our homes with her specialist knowledge around infectious disease prevention and control. Helen was a Regis Facility Manager prior to moving into this role, which has provided important insights into how to best apply our infection prevention and control measures.

Both of these roles were planned before the emergence of COVID-19. Melissa and Helen commenced in their roles in the middle of our intense planning and response work and both have worked tirelessly to support the safety and care of our residents, clients and employees.

We recently celebrated International Nurses Day and I would like to acknowledge all of our nurses for the important work they do, in partnership with our other team members, to provide you with quality care.

Thank you for your feedback

Thank you again for your feedback, which has helped shape our responses and allowed us to keep improving our care and supports.

Your feedback is extremely important to us and we take it seriously. Please talk to your Home Care Manager or CHSP Program Manager if you have any needs, questions or concerns.

We understand you may want to give that feedback to an independent person. Regis Shareline, run by STOPline, is an independent service you can contact if you would like to provide feedback but do not feel comfortable raising it directly. You can call 1300 987 621 or email

Please take care and stay safe.

Linda Mellors
Managing Director and Chief Executive Officer

Regis Volunteers

Our residents prepared gifts and cards for our wonderful volunteers.


“Could you please pass on a big thank you to you and all the caring staff who work at Regis.

Mum called me today to tell me that she’s had her hair cut, played bingo and had breakfast and lunch with her new friends. She also told me that she’s very happy where she is and she sounded it.

To be able to relax now that I know that mum is being taken care of has taken a huge burden off my shoulders and to know that she’s in a fabulous facility that she loves makes me happy.

Thank you to you all!”

Gae, Regis Salisbury QLD

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