Regis Home Care & CHSP Client Update: COVID-19 prevention and support

Regis’ highest priority is the safety and wellbeing of our residents, clients and employees. I have held several productive conversations with Government and particularly the Minister for Aged Care, the Hon Richard Colbeck, in recent weeks to represent the efforts that aged care providers have undertaken to protect our residents, clients and employees.

I welcome the Government’s recent announcement of additional funding to support aged care providers in their response to COVID-19. I also welcome the voluntary Code of Conduct that has been proposed for visiting older people in aged care homes.

I encourage you to read the endorsed draft of the ‘Visitor Access Code (PDF)’ and provide feedback to the Council on the Ageing (COTA) before 7 May. It is important that COTA hears the views of residents, families, friends and carers so the final Code of Conduct considers the needs and preferences of our residents and families. Please provide feedback at:

You can also read my full statement regarding Friday’s announcement on the website:

This remains a very challenging environment and we continue to work to balance access for those who need it with those who do not want in home visits or services.

Flu Vaccination

A reminder that visitors to our residential aged care homes must have an up to date flu vaccination. You will need to provide a certificate of proof from your vaccination provider when we reopen.

This will affect most of you as most of our Day Therapy Centres, Day Respite Centres and Home Care offices are located within residential aged care homes. Speak to your centre or office if you are unsure. (Please note as mentioned last week this does not apply to Mildura Home Care).

There are only three clinical exemptions to the requirement to receive the Influenza Vaccine including:

  1. A history of previous anaphylaxis following vaccination
  2. Those who have had Guillain-Barre Syndrome following previous influenza vaccination
  3. People on check point inhibitor drugs for cancer treatment

Please contact your Home Care centre or Office if you believe you qualify for the very strict medical exemptions.

You can find out more by reading the fact sheet provided by the Department of Health:

FAQs – Restrictions on entry into and visitors to aged care facilities (PDF)

Facebook groups for each home

Our centres are finding creative ways to support our clients’ wellbeing both physically and emotionally during this time. Each centre has created a Facebook group to keep you informed. I encourage you to join to find out the most up to date information and see what your friends in the centre are up to. Contact your centre for more information.


I encourage you to download the COVIDsafe app if you have yet to do so. So far over 5 million Australians have downloaded the app. Downloading the app will support our Public Health officials to track close contacts and potential cases to limit community transmission. This is a vital tool for keeping ourselves, and our loved ones, as safe as possible. You can download the app here:

As always, please talk to your Home Care Manager, CHSP Manager or Regis Advice if you have any concerns or needs. Please, stay safe.

Linda Mellors
Managing Director and Chief Executive Officer

Around our Centres

Colin wanted to make sure he was eating well and expressed his desire to learn how to cook nutritious meals. Home Support Worker Bec spends time each session to teach Colin recipes, most using his now beloved slow cooker. Colin is passionate about his new found interest and prepares his meal plan and recipes before independently shopping for ingredients in preparation for his sessions with Bec. He now wants to learn how to make vegetable and pumpkin soup.

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