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Regis Family Update MELBOURNE METRO – Return to Stage 1 Stringent Access Controls


Dear Families,

Following my email at the beginning of the week, I am writing to advise that we have reluctantly made the decision to return to reintroduce Stringent Access Controls from Thursday, 2nd July across all of our Melbourne Homes. This is because the level of community infection has increased and the authorities are concerned about the numbers. We anticipate that Stringent Access Controls will be in place until 29th July, which is the same time period the Victorian Government is using for the heightened restrictions.

We strongly believe that this is the best way to keep those in our care safe. We will, of course, be reviewing the data and advice daily and will let you know if any changes are required.

Our reinstated Stringent Access Controls unfortunately mean no visitation to our Homes other than for compassionate reasons. Your Home’s Facility Manager will work with you to accommodate requests as far as possible.

We will continue to ensure that you can stay in touch with your loved one in the meantime with alternative forms of communication. Our staff will be happy to organise either a FaceTime, phone or window visit.

Our Homes will continue with modified programs and dining to adhere to physical distancing where possible. Our teams are maintaining enhanced infection control practices including hand hygiene, increased touch point cleaning and health screening of every staff member before every shift.

I am confident that you will agree that increasing precautions is important at this time. We have reminded all staff of their responsibilities and will advise our external service providers that their services will be paused for the time being.

It is important that we all work together to slow the spread in our communities. We can all contribute by:

  • washing our hands and using hand sanitiser regularly
  • Coughing/sneezing into our elbow or tissue
  • Avoiding physical contact between visitors, staff and other residents (eg avoiding shaking hands, linking arms or hugging)

I know that this is a difficult time for all of you and I thank you for your continued support and for working closely with our Regis team to protect your loved ones. Together we can keep those in our care safe, supported and well.

As always, please talk to your Facility Manager if you have any concerns or needs. Please, stay safe.

Linda Mellors
Managing Director and Chief Executive Officer


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