Update to Queensland Families

Dear Families,

I hope you are all staying safe and well. I am writing to advise you that due to no further changes in Queensland Aged Care Directions that were issued Tuesday 11 August, we will continue with the current Access Controls for an additional two weeks until Thursday 3 September 2020.

We will continue to monitor the situation and provide updates to you and your loved ones via emails to ensure you stay informed.

Visitation into Homes will remain at two visitors at a time, for two hours, within set visiting hours. The visiting hours are 9:30am – 11:30am, and then, 1:30pm – 4:30pm, and can take place in your loved one’s room, or in outdoor areas.

If you would like to visit your loved one, please call the Home’s Manager to book this in. This ensures that the appropriate screening can take place prior to your arrival, including temperature checks and proof of your influenza vaccination.

While these controls are in place, we will ensure that you can stay in touch with your loved one with alternative forms of communication, including FaceTime and phone calls. Our staff can coordinate this for you in the Home.

I would like to reassure you that compassionate visits are still permitted. Please speak to the Home’s Manager if you would like to make a compassionate visit, and we will accommodate your request.

Residents are able to leave the Home for community visits. However, when doing so they must follow all government advice and avoid large crowds.

Our Homes will continue with a modified Lifestyle program to support the health and wellbeing of our residents and ensure they are engaged. Both the Lifestyle program and dining will adhere to social distancing.

Our staff will continue to follow infection control procedures in line with the Queensland Government advice, including:

  • regular and thorough hand hygiene
  • increased touch point and deep cleaning
  • health screening of every staff member before each shift.

If any employee, health professional, contractor or volunteer works or visits across multiple care facilities, they must wear a single-use surgical face mask at all times in our Homes. If they are exempt from wearing a mask due to health or personal reasons, they will not be permitted to enter. This is in line with the revised directions of the Queensland Government.

If as a visitor you are visiting multiple health facilities or homes and would prefer to wear a mask, we would be pleased to provide you with one on request.

Our priority is the health and wellbeing of our residents and our staff, and we will continue to take precautions to keep our Homes safe.

If you have any questions or concerns, please contact your Home’s Manager or call Regis Advice on 1300 998 100 to be transferred through.

I would like to thank you for your continued support and understanding. Together we can continue to keep those in our care safe, supported and well.

Best wishes,

Linda Mellors
Managing Director and Chief Executive Officer