Regis Family Update: COVID-19 prevention and support

Thank you for your continued understanding and support as we manage our response to the COVID-19 pandemic. We recognise that it is a very challenging time and our priority continues to be the safety and wellbeing of your loved ones and our employees.

Confirmed COVID-19 Case Update

At this stage one Regis employee from Regis Fawkner, Melbourne, has tested positive for COVID-19 while on leave.

It is likely they contracted the illness while overseas and they have been in isolation since their return. As a result of our rigorous processes, the staff member has not been in contact with any residents or employees during this period. They will not return to work until they have fully recovered and meet the strict criteria set by the Department of Health.

I am thankful the employee followed all recommendations and guidelines as their actions ensured we maintained the safety and wellbeing of our residents. We continue to support the welfare of the employee through this difficult time.

Residents, families and employees at Regis Fawkner received an update on the same day that we were advised the employee was confirmed as a positive case.

To date, no residents have tested positive across Regis homes and services.

Regis COVID-19 Response

Regis has considerable plans and processes in place to support our homes throughout the COVID-19 pandemic including:

  • ensuring necessary stock and Personal Protective Equipment (PPE) are on hand
  • processes to manage suspected, probable or confirmed cases
  • communication plans to ensure families and representatives are kept informed
  • practices that limit movement to minimise the spread of infection
  • additional COVID-19 training for all employees to ensure we are up to date in addition to following all advice from State and Federal Government health officials

Influenza Vaccination

The Australian Government has issued a directive that from 1 May 2020, no one may enter an aged care home without a current Influenza vaccination. To protect our residents, Regis can only allow visitors who have been vaccinated (once we relax the stringent access controls currently in place). Written confirmation from your vaccination provider will be required to enter our homes from 1 May.

Stringent Access Controls – Update

We understand the seriousness of COVID-19 therefore our stringent access controls remain in place. I know this may be difficult for many of you and I wish to express my thanks to you and your loved ones for your support. The following graph may assist in understanding why we need to continue with our social distancing measures.

The graph shows that the impact of lifting our stringent access controls too soon could open our homes to unacceptable risk.

I encourage you to utilise FaceTime, Skype and Zoom, as well as phone calls and letters to keep in touch with your loved ones. These moments of connection brighten our resident’s day.

Telehealth Update

Regis is setting up Telehealth services to be available in our homes on various platforms. This will help your loved ones attend important medical appointments safely. We continue to be in regular contact with General Practitioners and Allied Health Professionals to ensure the continuation of care to our residents.


We want to understand how you are feeling at this time regarding our approach to COVID-19. Shorty, you will receive a quick questionnaire either via email or text. We encourage your feedback and take it seriously and we will use these results to help shape future plans.

As always, please talk to your Facility Manager if you have any concerns or needs.

Please stay safe and take care of yourselves through these challenging times.

Linda Mellors

Managing Director and Chief Executive Officer

Update from inside our Homes

Regis teams have rolled out innovative activities to keep spirits high in our homes. Residents are enjoying the stimulating, engaging and safe programs that are on offer.

Residents are in regular contact with their loved ones, while music sessions at a safe distance are popping up across the homes

Rose Bay regular volunteer Matt dropped off a singalong video for all to enjoy

To see daily updates of our activities follow us on: