Regis Family Update: COVID-19 prevention and support

Thank you for your patience and support during this time. It has been lovely to see visits resuming for our residents, and to hear of the joy that having loved ones in the Homes once again brings.

I am writing to you today with the good news that we are opening up more visitation opportunities for each Home after careful review. There are still some precautions and visitations processes in place. We ask that you remain vigilant and follow all guidelines carefully to protect your loved ones who remain at greater risk.

Increased Visitation Opportunities

Our Homes are now able to offer additional visitation opportunities. Residents may now have two (2) visitors at a time (over the age of 16), and an increased length of up to 2 hours per visit. Our screening processes remain in place, and visits must be booked with reception in advance to ensure we are able to maintain appropriate physical distancing and to provide everyone with an opportunity to visit their loved one. Please speak to your Home to find out more about available visiting hours and to book in your visit.

I know that there are residents who do not wish to receive visitors and we must respect and protect their wishes. Our alternative connection opportunities will stay in place for residents and families to remain connected. Please check with your loved one or the Home about whether visits are welcome.

Reinstatement of select Additional Services

Hairdressing and Beauty services have resumed in our Additional Services homes, although there are some limitations on the length and type of services available for the moment. We have developed a COVID Safe Workplan detailing the services available as well as the booking and hygiene processes that will be in place. This Workplan ensures that the services offered at Regis comply with social distancing, hygiene and vaccination requirements.

Remaining Vigilant

It is of the utmost importance that we do not become complacent as restrictions ease. Please familiarise yourself with your state or territory’s restrictions that remain in place, and do not come into our Homes if you have been in a position of heightened risk. This will ensure the continued safety of everyone in our Homes and services, and the community at large.

In addition, I encourage you to download the COVIDSafe app if you have yet to do so. The app helps authorities trace those who may have come into contact with COVID-19. This will assist in minimising community transmission and adds an extra layer of protection for our residents.

Our priority is to ensure you are able to remain connected to your loved one regardless of circumstance. We will continue to offer our alternative connection opportunities such as window visits or video calls in the event your loved one has chosen not to have visitors, or you are unable to visit due to concerns about breaching social distancing, or that you have been in contact with someone who is unwell.


Some of you have asked about the use of face masks. While they have their purpose, routine use of masks is not currently recommended by Australian authorities. They are not a substitute for other important precautions such as staying home when you are unwell, physical distancing, hand hygiene and cough and sneeze etiquette. In addition, masks must be worn correctly to be effective. Please refer to the fact sheet (PDF) provided by the Australian Government Department of Health for more information.

We have effective systems in place to keep our residents, clients and employees as safe as possible with your help. I will write to you again when our controls are further adjusted or as new Government and medical advice becomes available.

For now, I would like to express my grateful thanks for your continued support over the last few months. We have been able to put our systems in place because of our partnership with you. Please take care and stay safe.

Linda Mellors
Managing Director and Chief Executive Officer

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