Regis Family Update: COVID-19 prevention and support

Regis’ highest priority continues to be the safety and wellbeing of our residents and employees.

Notwithstanding how well Australia has responded to flattening the curve, residents of Aged Care Homes continue to be at increased risk of COVID-19 infections. Residents are more vulnerable to serious complications if they do become infected. With this mind that Regis has carefully considered how to allow visits with loved ones whilst we continue to keep all our residents safe.

Our changes to the Stringent Access Controls announced on Tuesday are in keeping with the advice from the Australian Health Prevention Principle Committee (AHPPC) and ensure that we maintain vigilance when implementing measures to prevent introduction of COVID-19 into our homes.

Understandably many of you are excited to see your loved one again. However at this stage we do need to continue to control access to our homes by

  1. limiting the number of visitors in the home at any one time, and
  2. limiting the visits for each resident to ensure that all residents have the opportunity to see their loved ones.

I wish to clarify the guideline that “residents are allowed 1 visitor per day” from my last update. I apologise for the confusion this may have caused. This does not mean that residents can receive visitors every day. Rather, at this stage residents can receive one visitor on the given day. This means that a resident will not be able to have a visitor in the morning and then in the afternoon, or two at a time. This does not mean that visits will be daily. Daily or multiple visits in a week will only be organised if there are compassionate circumstances or spots available.

It is essential that you contact reception at your home to book a time. Our homes are working to accommodate your requests as quickly as possible. I ask for your continued patience at this time.

I would like to reiterate that the social restrictions on the whole community have not been lifted. The advice for aged care remains that visits should only be when needed. We ask for your cooperation to ensure we can manage visits safely and provide access to visitors for those residents who wish to have them.

The changes apply only to visitors permitted into the home. At this stage the advice regarding residents leaving the home remains unchanged.

Flu Vaccination

On 18 March 2020 the Prime Minister announced that it is a requirement that everyone entering an Aged Care Facility must have a flu vaccine. This includes staff, visitors, volunteers, health practitioners and others (e.g. cleaners, tradespeople, gardeners and maintenance staff).

You must receive the flu vaccination before starting your visits. Regis is obligated to ensure that anyone who enters our homes has been vaccinated and Government regulations stipulate our staff cannot allow you into our homes without proof of vaccination. The regulations state that:

“Under the state and territory directions, aged care providers are required to take all reasonable steps to ensure that a person does not enter or remain on the premises if they do not meet the flu vaccination (and other) requirements set out in the relevant state and territory directions.”

You can read more about the regulations on the Government Health Department website:

FAQs Restrictions on entry into and visitors to aged care facilities (PDF)

We will require proof of medical exemption if you are considered ineligible for the vaccination. Please contact your home if this applies to you.


I encourage you to download the COVIDsafe app if you have yet to do so. So far over 2 million Australians have downloaded the app. The more who download, the safer our community can be. You can download the app here:

As always, please talk to your Facility Manager if you have any concerns or needs. Please, stay safe.

Linda Mellors
Managing Director and Chief Executive Officer

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