Regis Family Update: COVID-19 prevention and support

I would like to once again thank you for your ongoing support and feedback throughout this time. Our teams work hard every day to care for and support our residents and clients. Your appreciation and patience mean a lot to all of us.

As always, Regis’ highest priority is the safety and wellbeing of our residents, clients and employees.

Industry Code for Visiting Aged Care Homes during COVID-19

I welcome the release of the ‘Industry Code for Visiting Residential Aged Care Homes during COVID-19’ (the Code). The Code has been developed in consultation with residents, families, carers, aged care providers and peak aged care bodies to support safe visitation in aged care homes throughout the pandemic period. We have reviewed our current stringent access controls to ensure we meet both the spirit and recommendations of the Code. I encourage you to read the Code.

Industry Code for Visiting Residential Aged Care Homes during COVID-19 (PDF)

I am also pleased to see families visiting more regularly across our homes. We will continue to closely monitor local conditions (for example outbreaks of COVID-19) and will adjust our procedures as needed to ensure the ongoing safety of our residents, visitors and employees.

Whilst it is great to see more of you visiting in person, we also recognise many of our residents and families find the idea of more people coming into the home worrying. As such we will continue to offer additional ways to connect with your loved ones, including through video calls and window visits which have been very popular so far.

The Code will operate in conjunction with the State Health Directives currently in force regarding visitation to residential aged care homes. For our Tasmanian residents and families, additional requirements apply under the Public Health Direction in Tasmania. Please contact your Regis home if you are visiting residents in Tasmania and they will organise visits in line with these local directions.

Flu Vaccination

The Code reiterates that an up to date flu vaccination is required when visiting a residential aged care home unless you are medically exempt. Our homes will ask you to show proof of vaccination or medical exemption from your healthcare provider before you will be permitted to visit.

International Nurses Day

We recognised International Nurses Day this week. Established in 1965, International Nurses Day recognises the hard work of the unsung superheroes in healthcare – our nurses. Our nurses and clinical teams at Regis are leaders within our homes and support offices who provide critical care and daily clinical guidance. Executive General Manager Clinical and Care Practice Melissa McDonald prepared a special message to our nursing teams that you can view on our website at

Many of our residents also celebrated their own nursing backgrounds. Please take a moment to thank one of our nurses next time you are in our homes.


It is important that we maintain our new habits of social distancing as restrictions ease across Australia. We must remain vigilant until appropriate treatment or prevention is in place. The COVIDSafe app is designed to support this. Please consider downloading the app as it will assist our public health authorities with the quick tracing and detection of COVID-19 in our community. This will protect us, our families and our residents.

As always, please talk to your Facility Manager if you have any concerns or needs. Please, stay safe.

Linda Mellors
Managing Director and Chief Executive Officer

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