Regis Family Update – Melbourne: COVID-19 prevention and support

Dear Families,

I am sure you are all aware of the concerning increase of Covid-19 cases in Melbourne, particularly in the municipalities of Brimbank, Cardinia, Hume, Darebin, Moreland and Casey.

Following further increases in the number cases over the weekend, particularly those arising due to community transmission, we have made the decision to reintroduce a number of our stringent access controls across our Melbourne Regis homes (explained below). The Homes in the affected municipalities have had further access controls implemented and have been notified separately.

We all agree it is important to continue to protect our residents, home care clients and employees at this time and, as far as we can, to reduce travel to and within the affected areas consistent with the guidance provided by the Premier.

For Homes outside the municipalities of Brimbank, Cardinia, Hume, Darebin, Moreland and Casey, the reinstated stringent access controls mean one visitor per resident for one hour, unless compassionate reasons apply. Visiting hours are as follows:

  • 9:30-11:30
  • 1:30-4:30

Visits must be booked in with your Home prior to your arrival so that appropriate screening can take place. Your Home’s Facility Manager will work with you to accommodate requests as far as possible. We will continue to ensure that you can stay in touch with your loved one with alternative forms of communication. Our staff will be happy to organise either a FaceTime, phone or window visit.

Our Homes will continue with modified programs and dining to adhere to physical distancing where possible. Our teams are maintaining enhanced infection control practices including hand hygiene and increased touch point cleaning.

I am confident that you will agree that increasing precautions is important at this time. We have reminded all staff of their responsibilities and will advise our external service providers that services will be paused for the time being.

We know that this is a difficult time for all of you however I thank you for your continued support and for working closely with our Regis team to protect your loved ones.


I encourage you to download the COVIDsafe app if you have yet to do so. The more who download, the safer our community can be as authorities can better trace community transmission.

You can download the app here:

We will continue to monitor the situation and advice every day and, as part of living with COVID-19, we anticipate making changes to access in areas where there is a known increase in community transmission or other risk. We will move back to more access as soon as it is considered safe to do so.

As always, please talk to your Facility Manager if you have any concerns or needs. Please, stay safe.

Linda Mellors
Managing Director and Chief Executive Officer

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