COVID-19 Confirmed Case – Regis Ringwood


We contacted you yesterday to advise that an employee had been identified as a close contact of someone in the community with COVID-19. Unfortunately, this employee has now returned a positive COVID-19 test result. The employee will not return to work until they are well and have met the strict conditions set by the Australian Government and the Department of Health and Human Services (DHHS). We remain in contact with them to ensure they are supported at this difficult time.

I would like to reassure you that the residents and staff remain in good spirits. Our clinical team has completed their daily assessment of all residents to check their physical, mental and emotional wellbeing using the DHHS screening tool. We will continue to do this every day and, as always, will update you if the clinical status of your loved one changes.

A full round of testing of all staff and residents has been scheduled for tomorrow, Sunday 30 August at 1:00pm. Once we know the results of these tests we will liaise with the DHHS to determine what the next steps will be. The results usually take a few days to return. We will keep you informed of the test results and the advice from DHHS.

Rachael is on duty at the Home this weekend. She will continue to keep all our residents comfortable while they remain in their rooms. Sufficient stocks of Personal Protective Equipment (PPE) are on site while we also have a full staffing complement to care for your loved one. All staff will continue to wear full PPE at all times on site during this period.

We have called each resident’s Nominated Primary Contact directly and will continue to call these contacts throughout the week to provide updates, guidance and information as needed. This is in addition to our daily emails. Please call Regis Advice on 1300 998 100, who can transfer you to a dedicated support team to answer your questions and action anything as needed. We have established this process to help the team at the Home focus completely on the care and support of our residents at this time and ensure our Outbreak Management Plan is enacted quickly, efficiently and successfully.

Our Lifestyle team will continue with an adapted one on one program, including providing emotional support and assistance to residents with FaceTime and phone calls to loved ones over the coming days. This connection is important, particularly as our residents remain in their rooms.

We know it is hard to be away from your loved ones. The Older Persons Advocacy Network (OPAN) has a range of resources available to support you and our residents. I encourage you to visit the Older Person’s Advocacy Network (OPAN) website and read the OPAN flyer (PDF). I hope you find them useful.

We are here to support you and your loved ones during this challenging time and will keep you informed at every step of the way.

Keeping our residents and our employees safe at this time is our highest priority.

Best wishes,

Linda Mellors
Managing Director and Chief Executive Officer