Regis Shenley – COVID-19 precautionary response

Dear Families,

Unfortunately we were advised last night that an Allied Health worker, who attended three residents at Regis Shenley Home on Monday 17 August, has tested positive for COVID-19.

We have rigorous plans and procedures in place for a COVID-19 case, including learnings from our outbreak at Regis Brighton. We actioned the first steps of our Outbreak Management Plan on Thursday night. This included notifying the relevant authorities, conducting preliminary contact tracing and, unfortunately, asking our residents to remain in their rooms.

All staff will be in additional Personal Protective Equipment at the Home to reduce any possible transmission and we are undertaking additional touch point cleaning to ensure the highest level of safety. All residents and staff will be tested by Sonic Healthcare tomorrow, Saturday 22 August.

We have updated the Department of the Health and Human Services (DHHS), the local Public Health Unit and the Aged Care Quality and Safety Commission regarding our current status.

We have communicated this information to all residents and called each resident’s Nominated Primary Contact directly. We will keep you updated via email every day with the latest news and advice. Residents will also receive daily printed updates until the outbreak is declared over by the DHHS.

In addition, you can call through to Regis Advice on 1300 998 100, who will be able to transfer you to a dedicated support team who can answer your questions and action anything as needed. We have established this process to help the team at the Home focus completely on the care and support of our residents at this time and ensure our Outbreak Management Plan is enacted quickly, efficiently and successfully.

Our Lifestyle team will continue with an adapted one-on-one program, including providing emotional support and assistance to residents with FaceTime and phone calls to loved ones over the coming days. This connection is important, particularly as our residents remain in their rooms. We are coordinating the delivery of additional iPads and tablets to the Home to help support this.

This news is, of course, not the news we wanted to hear during this challenging time. The Older Persons Advocacy Network (OPAN) has a range of resources available to support you and your loved ones. I encourage you to visit the OPAN website and read the OPAN Flyer (PDF). We have also included a COVID-19 Fact Sheet (PDF) and COVID-19 Useful Resources Sheet (PDF) for your reference that will also be provided to your loved ones. I hope you find them useful.

I understand that you may feel concerned, anxious or worried by this news. We are here to support you and your loved ones during this challenging time and will keep you informed at every step of the way. Please call Regis Advice (1300 998 100) for reassurance, or to ask any questions you may have.

Keeping our residents and our employees safe at this time is our highest priority.

Best wishes,

Linda Mellors
Managing Director and Chief Executive Officer