Regis Shenley – COVID-19 – Update on precautionary response

Dear Families,

As we advised yesterday, an Allied Health worker who attended residents at Regis Shenley on 17 August has tested positive for COVID-19.

We received notification earlier today that all three residents who were deemed to be a ‘close contact’ of the Allied Health worker have returned a negative result to their initial test. Following Department of Health and Human Services (DHHS) advice, these residents were tested again today as part of the Sonic Healthcare testing of all residents and staff. We expect the results of the testing to be available within the next two days and will advise you as soon as we have them.

In the meantime we will continue to follow our Outbreak Management plan which includes residents remaining in their rooms while all staff wear full Personal Protective Equipment (PPE). Once the result of today’s testing is known DHHS will advise us of the next steps.

The clinical team has had a busy morning and has completed a full round of clinical assessments using the DHHS screening tool. Where required, they will have made contact to discuss any changes in clinical status.

We will keep you updated via email every day with the latest news and advice. Residents will also receive daily printed updates until the outbreak is declared over by DHHS.

In addition, you can call through to Regis Advice on 1300 998 100, who will be able to transfer you to a dedicated support team who can answer your questions and action anything as needed. We have established this process to help the team at the Home focus completely on the care and support of our residents at this time and ensure our Outbreak Management Plan is enacted quickly, efficiently and successfully.

Our Lifestyle team will continue with an adapted one-on-one program, including providing emotional support and assistance to residents with FaceTime and phone calls to loved ones over the coming days. This connection is important, particularly as our residents remain in their rooms.

Please be reassured that we are here to support you and your loved ones during this challenging time and will keep you informed at every step of the way. Please call Regis Advice (1300 998 100) to ask any questions you may have.

The Older Persons Advocacy Network (OPAN) has a range of resources available to support you and your loved ones. I encourage you to visit the OPAN website and read the OPAN Flyer (PDF). We have also included a COVID-19 Fact Sheet (PDF) and COVID-19 Useful Resources Sheet (PDF) for your reference that will also be provided to your loved ones. I hope you find them useful.

I would like to thank you for your support and understanding at this time.

Best wishes,

Linda Mellors
Managing Director and Chief Executive Officer