Regis Tiwi, NT
Thank you to all your staff who did an amazing job of looking after dad which we know wasn’t always easy. In our hearts we know his stay was a happy one. Thank you to the lifestyle ladies, the PCAs who did a good job of cutting his eyebrows (they looked great), nurse Tammy who always made him grin and Sar for all the milkshakes- dad so loved them (but not the green soup).
-Kim, Muriel and Family
Re: Sustainability report
I wanted to write to you regarding the 2018 Regis Sustainability Report that I read with great interest.
It is wonderful to see that Regis is embracing an holistic approach to sustainability including not only a focus on the environment, but additionally the community and employees.
Having worked as a psychologist in the aged care sector for many years counselling residents and facilitating mental health training and wellbeing programs for employees, the Sustainability report encapsulates what to date has been missing in the sector. Firstly to my knowledge it is the first sustainability report I have come across by an aged care provider. I also love the focus on sustaining a resident’s and more broadly each facility’s connections to their community -through multiple intergenerational and other initiatives through PIEC & S. Staff retention and well-being in the aged care sector has been a longstanding concern, and it is heartening to read of Regis’s focus on the sustainability of employees through well-being programs, learning and growth pathways and mentors.
In my current role overseeing the SolarBuddy Aged Care program, I am hoping to embrace all three areas of Sustainability , which is why your report resonated so much with me.
Regis Blackburn, VIC
What a lovely surprise I had from Regis on Wednesday. May I thank you and all the staff who care for me.
The jewelry box has been put to use already. I feel the transition from Camberwell to here has been a smooth one and I have settled into my ‘new home’ comfortably. All is well!!!
Regards and again my sincere thanks to Regis
Regis Macleod, VIC
I have been very disappointed to hear the negative publicity for aged care facilities. I do not see any of this when I visit my Mother at Regis Macleod.
I would like to thank Regis Macleod for the care my mother is receiving. Staff members are always friendly, courteous and welcoming. The facility is always clean. I am impressed at the way they regularly report to me about even the slightest issue and are always available to discuss any concerns I may have to help with satisfactory outcomes if necessary.
Mother is always dressed in clean clothes and her room is always clean and tidy. She receives a constant supply of nutritious meals and drinks appropriate for her. The morning and afternoon teas are always healthy and sumptuous and the lunches always smell so appetising.
The Lifestyle team work very hard in their efforts to provide a varied programme around the interests and needs of the residents
Thank you and keep up the good work
Regis Sandgate-Musgrave, QLD
I want to thank you and the staff members involved yesterday for their care and attention of my Uncle.
I was so thankful to be there at that point in time. I was able to see first hand what happens in an emergency and was impressed with the calmness and professionalism from all of you.
I have reiterated these thoughts and I am very impressed with the care of Uncle when his needs were great.Thank you also for being respectful whenever you spoke to me. I appreciated the way you would clarify the situation as it developed.
Very kind regards,
Regis Home Care, Tasmania
Honestly, you have made such a difference to our lives, I feel really supported and less stressed, and it makes everything I can do so much easier and Mum is far more comfortable. We are eternally grateful!I appreciate your dedication and you’ve made a 93 year old happy & looking forward to the future which is an amazing achievement, be proud you’re brilliant
Regis Playford, SA
Since I have been here, I have put 2 kilos on. I go to the exercise classes. Since my husband has been put on soft diet, I have noticed a difference and he loves his food now especially his sandwich for lunch and a hot meal for tea. Thank you to everyone. The only thing he doesn’t like is Fish.
Regis Rose Bay, NSW
Thank you to all the staff associated with my mother’s care during her sojourn at Regis.
My mother has nothing but praise for the manner in which all members of the staff responded & attended to any of her needs.
She is progressing very well with rehab and hopefully will be home before too long.
Regis Tiwi, NT
I know how distressing these sorts of media exposures are to the hardworking and ethical staff who work in the areas targeted.
My father is a resident at Regis, Tiwi Gardens in the NT and I honestly have nothing but praise for everyone who works there. My father is happy and settled, and he receives excellent care both on a physical and psychological level. The staff in that facility are all friendly and caring and they pay attention to individuals. Dad and I both appreciate the multicultural flavour and the fact that most staff seem to have cultural backgrounds where elders are more respected than they are in the west.
Letter to the editor
When my husband’s Alzheimer’s grew unmanageable, Regis homes were the best by far of the 15 sites I visited.
In three years of constant visiting, I have seen no such neglect and abuse at Regis Birkdale. Staff are cheerful, compassionate and patient, often in trying circumstances. Every effort is made to maintain residents’ dignity and to value differing personalities and stages of the disease.
A recent newspaper article stated that Regis pocketed $397M in government subsidies last year. These subsidies are determined by the Government, not by Regis, and are vital. Without them, as pensioners, we would have had no opportunity of accessing care.
As for the ‘seven figure salaries’ of the bosses of such nursing homes, let us look no further than companies that pay even bigger amounts and make huge profits without aiding one person to live with the support they need. Or to the perks of politicians that have no other outcome other than greed and selfishness.
No doubt a royal commission is needed to target the bad guys, but please do not categorise all facilities with sweeping accusations.
Regis Rosebud, VIC
In light of the recent aged care focus, I would like to say Regis Rosebud is very good across the board. Administration were always happy and helpful regarding my wife’s care and any Centrelink problems. The nurses are very caring and work well past their allocated duties. They looked after my late wife very well in her last days- top people: heartfelt thanks to all. The meals were good and the social aspect excellent. The cleaners always gave a smile and a hearty greeting- they were the right people for the job. Finally, the two good chaps in maintenance do an excellent job around Regis. They have even helped me many times with the Shirlanka Gear charity. Thank you all.
Heartfelt thanks to all
Regis Sippy Downs, QLD
To all the amazing staff at Regis, thanks for looking after mum.
We will never forget your kindness towards her. Please reflect on how you have helped make the last 6 years really comfortable for her. We have appreciated everything you’ve done.
From all of Margaret’s family
Regis Salisbury, QLD
The saddest moment is when you know your loved ones need extra care, but happier moments are when you know they are being appropriately cared for, kept clean, safe and offered good food (even if they don’t eat much in my mother’s case) plus offered entertainment and company from both other residents and the staff.
I think a lot does depend on the facility chosen, situations can arise and it is up to residents and their families to have conversations. This is only fair for all parties and I know how easy it is to have conversations with all at Regis Salisbury.
Keep up the good work and I will always defend and recommend Regis Salisbury.
Regis Port Macquarie, NSW
My wife and I have been close friends of a resident at Regis Port Macquarie since 2013. Sadly the resident passed away on 2nd September. We would like you to know that all the staff treated her with dignity and respect. Their tireless dedication has been without exception as we have witnessed on our weekly visits to see her.
My wife remained at her bedside for two full days prior to her passing and again she was given helpful support and shown kindness during this time which was a stressful one for my wife. Our grateful thanks to all concerned.
Regis Ferny Grove, QLD
Our heartfelt thanks to the wonderful staff at Regis Ferny Grove. Their care for our friend came at a difficult time, and was greatly appreciated.
She felt immediately at home there, and was made welcome from Day One. Our questions were answered quickly and any concerns dealt with reasonably. She felt like she was staying in a nice hotel; outside, the grounds and wildlife kept her entertained.
We would recommend Regis Ferny Grove to others.
Adam & Jo
Regis Redlynch, QLD
Just wanted to express my heartfelt thanks to all at Regis. I moved my mum last September to Regis because I wanted her treated with dignity and respect and a better standard of care than what she was getting. My wish came true as Mum was introduced to her new family which was your staff.
The professionalism of your staff- and I mean ALL staff- that I was involved with was amazing, the kindness that was shared to me and my family the laughs and tears with all the stories good and bad and the cups of tea was so appreciated. I could not have asked for better care and love- so thank you.
Regis Bulimba, QLD
Thank you for looking after our father for the last two and a half years. He claimed that his Doctor said he only had 6 months to live when he first arrived- I’m sure the dedicated team contributed to extending his stay. Thank you to the meal staff who knew the kind of food and drink dad liked; to the laundry staff who would find lost garments and same day delivery ; staff who would set up the reading machine; the maintenance men who always came up with a solution to something that had broken for him; and the carers who were there when he needed them within minutes- saving him more pain than he suffered.
Thank you all who listened to the endless range of jokes that dad had filed away for every occasion. Thanks for laughing even if you didn’t always get it.
Karyn and family
Regis Port Stephens, NSW
It gives me absolute pleasure to express my sincere gratitude for the never-ending assistance the Regis team has offered our whole family in locating our mother in the facility. ALL staff contribute to a nurturing, positive, compassionate family environment. The food is excellent and plentiful.
Nothing is ever too much trouble!
Regis Dandenong North, VIC
(Espirt Cafe Support Group Attendee)
This group is very helpful. It provides an escape from the stresses of the daily dealing with my mother’s sickness. Discussing daily challenges with others who have been through similar circumstances helps a lot.
Regis Cranbourne, VIC
I am writing to thank you for the wonderful attention and loving service given to my wife. I have nothing but praise and grateful thanks towards all staff.
If she could speak now she would heap praise and give her thanks to those who cared for her and supported myself and my daughter.
I would unreservedly recommend Regis for quality and loving care for those that need the services provided.
Regis Yeronga, QLD
My sister recently entered the facility which is very good in my and my wife’s opinion. We’ve had a look at other facilities and some of them I can’t see how some people can put their loved ones in those facilities. We are happy with the care, the food, the activities and definitely the people at Regis.
Regis Kuluin, QLD
My dad’s 18 months at Regis was a positive experience in all respects and we couldn’t have asked for better care. The staff were loving, attentive and respectful. Thanks again for your help.
Regis Wynnum, QLD
We would like to thank you all not only for your excellent care of our mother, but also for making her feel so special on her recent birthday. Your care and attention has helped to make her feel comfortable in her new surroundings after being independent for so long.
Mum often comments that everyone is so lovely and friendly and she never hears a cross word or raised voice. We are so grateful for your cheerful assistance and care- you have all been so helpful and we appreciate your thoughtfulness.
Dell, Maureen, Sue and Nancy (Daughters)
Regis Wynnum, QLD
I want to tell you how impressed I was by the Wynnum Family Day last week. I enjoyed all aspects of the day but was most impressed by the off duty staff who attended and offered assistance to any resident to ensure they could enjoy the day.
How lucky is Regis to have the calibre of staff you have at Wynnum.
Regis Armadale, VIC
Just a short note to commend your passionate caring staff (again), for organising and putting on a medieval concert on Sunday for the residents. For staff to come in on a Sunday without expecting payment, is a testament to their care and dedication. As a medical professional I frequently visit various aged care facilities and I know that it is rare for staff to be doing similar things on a weekend elsewhere.
Your staff who willingly give up their time, I am sure have the unfailing gratitude of the residents and their families and I am once again so glad my mother is in your care.
Regis East Malvern, VIC
First of all, we would like to wish Regis East Malvern a very Happy 1st Birthday and many happy returns. Mum was so full of joy, and lively in her description of the celebrations and with animation said “there will never be another one like it!” Several weeks later she is still talking about the Birthday celebrations – it clearly made a profound impression and associated with terrific positive emotions, and memories have been made.
We’d like to thank each and every staff member for this day and everyday for helping to give our Mum happy, meaningful days and experiences at this time in her life. We ALL could not be happier with Mum’s move to Regis East Malvern.
Just on a side note we would like to congratulate all the staff for their friendliness, their readiness to smile and their enthusiasm – I think this has been such a key factor in how quickly Mum has settled in, feeling safe, cared for and respected and just plain ‘happy’.
Sandy & Doug
Regis East Malvern, VIC
Dear Club Services Manager,
Thank you from all of us for making tonight such a pleasure. The room is tastefully decorated and well presented. The food is tasty and appropriate, the wine just right.
The option of private dining is a feature of the Regis experience we value highly and while we wouldn’t always expect your personal attention, it was very much appreciated tonight.
Resident & Family
Regis Salisbury, QLD
I often feel that we all too often are very quick to report dissatisfaction but rarely advise great experiences. There are few words that can truly express our extreme gratitude to all the Anchorage staff at every level for the kind, inclusive, professional and efficient care provided to my mother.
Mum has made friends, gotten involved in the activities and embraced this experience in part due to her own positive and determined attitude but more to the kindness and sense of home and family the facility has provided- not just towards mum, but our whole family.
Thank you Regis for welcoming and caring so well for my mum and our whole family.
Regis Wynnum, QLD
I wanted to pass a compliment to the staff of Regis. Today I visited my uncle and aunt who reside at Regis. I was very impressed with the lovely modern facilities and the spacious comfort.
I had not seen them for 12 months and found my uncle and aunt looked settled, healthier and happier since I last saw them. It is obvious that they are very well cared for, and treated with kindness and respect from all the friendly and caring staff.
Regis Birkdale, QLD
Our families would like to thank you for making our mother’s recent respite stay so pleasant.
From the moment Mum arrived she was made to feel very welcome and special. The level of care and concern for all was a pleasure to watch and a joy for our mother to experience. We had no sooner taken mum home, than she started singing the praises of everyone at Regis as well as how tasty the food was and how often she was fed!
Thank you for welcoming our family and friends who visited and took mum out. The process was easy and without drama. Some were even able to join Mum for lunch or a cuppa and cake.
Initially our mother was slow to join in with many activities but when she did she certainly enjoyed them. Being able to have her hair washed and set and have her nails done just added to Mum’s pleasure.
We would be happy to recommend Regis to anyone. Thank you for taking such good care of our mother – we shall be seeing you again in the not so distant future.
Ricki and Scott
Regis Rose Bay, NSW
In remembrance of our father, I wanted to compliment your wonderful staff who were so supportive of our family especially the night staff on Holy Thursday and Good Friday, and the staff member who was rostered on Easter Saturday. Their excellent and compassionate service made an awful time bearable.
With our thanks
Regis The Gap, QLD
The challenging decision to decide which facility we would place Dad into became an easy one after the family visited numerous aged care centres. Regis The Gap exuded a happy and cheerful atmosphere that made us comfortable dad would be moving into a positive and respectful environment. In turn, this environment was backed up by a wonderful team of dedicated staff who attended to and assisted dad in any way they could. Everyone at Regis genuinely cared about him and how they could play their part in making his situation as comfortable as possible. If there were any concerns regarding his health or condition, I would receive a phone call immediately to update me as to what was happening and how his health concerns were being addressed. Everyone in the family drew comfort knowing dad was well cared for. Thank you for all your support.
Regis Caboolture, QLD
Please accept our gratitude to those who took the time to get to know and love our dad over his 5 years at Regis.
As a family, we know we were all over you! Our father was such a precious commodity to us that there really was no other way we could be. Thank you for accommodating ours and our Mother’s requests during the years.
Regis Salisbury, QLD
What a beautiful day you created for mum’s 100th Birthday. Mum enjoyed sharing her day with you and the residents. The cake was very special, the flowers were beautiful and the band played all her favourite songs- She was overwhelmed by all the attention.
The Lifestyle Coordinator made the day so special for mum through all her thoughtful work and outstanding effort.
On behalf of mum and the family we thank you for your care, support and consideration over the past 5 years. We really appreciate you taking time out of your busy schedules to celebrate a momentous occasion.
Coral and Allan
Regis Rose Bay, NSW
My mother recently become a resident at Regis and has settled in better than expected.
This is due in part from the help and assistance of Facility Manager. The facility Manager addressed every concern, followed up any matters arising, and kept me informed.
I find the Facility Manager to be very approachable and caring & she is definitely an asset to Regis. I work in the aged care sector and I know that people like you are not easy to find.
Regis Rose Bay, QLD
Recently my father had the opportunity to use the respite facilities at Regis. Right from the first impressions we were impressed with the level of care and commitment. I particularly want to express gratitude for all the help and follow up phone call after Dad had left, which was the nicest thing to happen for a long time.
It was a trying time for us with Mum in hospital and the family in NSW. The whole situation was fraught with emotion, tension and fear of the unknown. Everybody at Regis certainly made that a great deal less so.
We have only good things to say about Regis and would certainly recommend this establishment without reservation.
Regis Gatton, QLD
I would like to take this opportunity to thank Regis for the care, consideration, support and compassion shown to my late mother in her time of three years at Regis.
I am grateful for all the support and professionalism shown to me over this time including financial matters.
Your organisation certainly does care for the individual and their family with what you offer residents. I am very happy my mother had her last years in a wonderful organisation. I know she was very content and was well cared far. I will always be grateful to Regis for this.