Following yesterday’s communication to you all, I would like to clarify that although our homes can now accept 2 visitors per resident at a time, under the Visitors to Residential Aged Care Facilities Directions (No 2) (the Directions), these visits must be limited to one visit per resident per day, and for a maximum of two hours. Please accept my apologies for any confusion. We will review visitation again as soon as the Directions change.
We all agree it is important to continue to protect our residents, home care clients and employees at this time and, as far as we can, to reduce travel to and within the affected areas consistent with the guidance provided by the Premier.
We ask that you continue to let Reception know of your intent to visit ahead of time so that we can maintain appropriate screening processes. Please speak to Reception upon arrival to find out what is in place. It is important that you follow all of the guidelines and requests from our employees. These are in place to keep your loved ones safe.
As always, please talk to your Facility Manager if you have any concerns or needs. Please, stay safe.
Managing Director and Chief Executive Officer
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