Feedback, Complaints and Improvement

Feedback and complaints

We value the feedback of our residents, clients families and love hearing about what we are doing well. Likewise, we value all feedback, suggestions or ideas on what we can do to improve and we welcome the opportunity to resolve any concerns you may have.

Providing feedback or a complaint

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Star Ratings

Star Ratings help you compare the quality of residential aged care homes. The rating system has been recommended by the Royal Commission into Aged Care Quality and Safety to simplify the choice of aged care homes for older Australians.

Regis supports this initiative to help you feel more comfortable in your care choice.

Star Ratings

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Regis Consumer Advisory Bodies

Being a representative on a Regis Consumer Advisory Body is a great way to have a voice and shape how care and services are enhanced for residents and clients at Regis. We believe that residents, clients and their representatives are best suited to identify challenges, suggest improvements and advocate for the needs of the community we care for.

Regis Consumer Advisory Bodies

 

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