Alayacare Supplier Confirmation Portal (SCP)

What is Supplier Confirmation Portal (SCP)

The Supplier Confirmation Portal (SCP) is a simple online tool that allows you to confirm the services you deliver.

In short

• We schedule your visits
• Your visits appear in the portal
• You can view your schedule and confirm or cancel each visit
• Your updates are automatically recorded

How it works

What you need to do

✅ For every visit:

• Confirm the visit if it was completed
• Cancel the visit if it was not completed

⏱️ When?

• As soon as possible before/after each visit

⚠️ Important:

• All visits must be actioned
• Visits left as “Scheduled” will be followed up

How to use the portal

Step 1: Access the portal

Open the following link on your preferred device:
https://scp.redmap.com/

Step 2: Log-in

1. Enter your mobile number
   
2. Receive a one-time passcode via SMS
3. Enter the code to log in
   

Step 3: View your schedule/visit

1. 1. Once logged in, a list of all Scheduled visits will appear:
      
   2. To view the details of a visit, click the ‘View’ button on the visit.
      

1. The details of the visits can then be viewed, which include:
   1. Service Type
   2. Date and time of visit
   3. Duration
   4. Any Service Instructions
   5. Client Name
   6. Client Phone Number
   7. Provider of the visit
   8. Visit Address

   

2. You can then Confirm Visit if it was completed or Cancel Visit if it cannot be completed

Step 4: Confirm a visit

1. In either the Visit List or within a Scheduled visit, click ‘Confirm’ or ‘Confirm Visit’.
   
2. Update the following details where required.
   1. Date the visit was actually completed (if different than what was scheduled)
   2. Start Time/End Time the visit was actually completed (if different than what was scheduled)
   3. The name of the person who delivered the service
   4. Any additional notes about the visit confirmation

   

3. Click “Confirm Visit”
   

Step 5: Cancel a visit

1. In either the Visit List or within a Scheduled visit, click ‘Cancel’ or ‘Cancel Visit’.
2. Update the following details where required.
   1. Cancellation reason
   2. Cancelled by – Enter your name
   3. Any additional notes about the cancellation
      
3. Click ‘Cancel Visit’
   Note: Once the visit has been cancelled, the visit can no longer be edited, and the status is updated from ‘Scheduled’ to ‘Cancelled’.
   

Resources

Guides

• Supplier Portal Confirmation Guide (Coming Soon)

Videos

• How to use Supplier Portal Confirmation (CSP)

Frequently Asked Questions