From 1 November 2025, the Support at Home program gives you the services you need to live independently and safely in your own home. You start by completing an assessment that identifies your unique needs and goals. Regis stands out by guiding you through every step of this process. Your dedicated care partner explains your options, helps you arrange your assessment and answers your questions along the way. We leverage our experience to remove confusion and simplify the process, so you can access support sooner and with greater confidence. Our hands-on approach means you always have someone in your corner, ready to help you get the care you need.
Step 1: Confirming your eligibility
The first step is to confirm if you are eligible for an aged care assessment.
You are entitled to a free assessment if you are:
- A person aged 65 years or over.
- An Aboriginal or Torres Strait Islander person aged 50 years or over.
- A person aged 50 years or over who is experiencing, or at risk of, homelessness.
Step 2: Arranging your assessment
Once you confirm your eligibility, the next step is to arrange your assessment. All assessments for Support at Home are conducted through the Single Assessment System, which uses a consistent Integrated Assessment Tool to ensure a fair process for everyone. To schedule your free assessment, you or a supporter, such as a family member or doctor, can contact My Aged Care.
You can do this by:
- Calling the My Aged Care contact centre on 1800 200 422.
- Using the My Aged Care website to find information and apply online.
- Speaking with an Aged Care Specialist Officer at a Services Australia centre.
Step 3: The in-home assessment
The assessment is a collaborative chat with a trained assessor, usually conducted in the comfort of your own home. The aim is to develop a personalised support plan that matches your needs.
During the assessment, the assessor will discuss:
- Your health, lifestyle and what is important to you.
- What aspects of daily living do you find easy, and where you might need assistance.
- Your personal goals and the outcomes you want to achieve.
Step 4: Receiving your support plan
After your assessment, you receive a Notice of Decision. It summarises your assessed needs and goals, your approved services, your classification and your quarterly budget. It also records any short‑term supports that have been approved, such as assistive technology and home modifications, restorative care or the End‑of‑Life Pathway.
Step 5: Choosing your service provider
With your support plan in hand, you are ready to choose a registered Support at Home provider. The program is designed for one provider to manage and deliver all your services, ensuring a coordinated and smooth experience. Your assessor may assist by starting a referral, or you can find a provider yourself through the official channels.
To officially select Regis Aged Care, you can nominate us through:
- Using the ‘Find a Provider’ tool on the My Aged Care website.
- Calling the My Aged Care contact centre for assistance.
- Speaking with an Aged Care Specialist Officer at Services Australia.
Step 6: Commencing your services
Once you have selected Regis as your provider and your funding is available, you can begin receiving the services outlined in your personalised care plan.
If at any time you have any difficulty with any aspect of this process our experienced team members are here to help.