Support at Home
Our friendly, personable approach to home care means we recognise all the little things that make living at home easier. We know how important it is to be comfortable with the person providing your Support at Home assistance and for you to feel completely in control over what you do and when you do it.
Genuine partnership is at the heart of everything we do. We take the time to understand how you like things done, then work with you to create a care plan that suits your lifestyle. For more than 30 years, we have supported local communities and helped people live well with confidence.
As one of Australia’s most experienced aged care providers, we are proud to deliver respectful, personalised care that strengthens your health, wellbeing and independence.
Who needs aged care at home?
Independent Home Care is about extending the time you or your loved one can stay home and continue doing what makes you, you. Research shows that Home Care support can keep you in your home longer and extend your quality of life. We are passionate about helping you remain in familiar surroundings and stay independent.
Services available under Support at Home
Your plan includes services from three categories. Your care partner will work with you to choose the right mix, so you stay safe, independent and connected.
Independence supports
We help you keep your routines and stay engaged with people and places that matter to you.
These services include:
- Personal care: showering, grooming, dressing, mobility and transfers, prompting with medicines.
- Companionship: home visits, conversation, community activities that match your interests.
- Overnight sleepover: reassurance and support if you need help during the night.
- Transport: trips to the shops, medical appointments, community or social outings.
- In-home respite: short-term breaks that support the people who care for you.
Everyday Living supports
We make everyday tasks easier so your home stays safe and comfortable.
These services include:
- Help around your home: cleaning, laundry, ironing, vacuuming.
- Shopping: support to plan, shop and put things away.
- Cooking and meal preparation: plan, prepare and cook meals you enjoy.
- Home maintenance: simple fixes and safety tasks around the home.
- Gardening: light gardening to keep outdoor areas safe and tidy.
Clinical supports
We help you manage your health at home, so you feel well and in control.
These services include:
- Nursing care: clinical assessments, wound care, medication management, continence support, chronic condition monitoring.
- Allied health: physiotherapy, occupational therapy, podiatry, speech pathology, dietetics.
- Short-term supports: restorative care to help you regain function after a setback.
Support at Home packages
If you need ongoing care and support, you may be eligible for the Support at Home program. You receive a quarterly budget that is linked to your Support at Home classification, which is set through your aged care assessment. Your support plan records your approved services. For some services, you make a participant contribution based on your income and assets.
You can find out more about the Support at Home program on the My Aged Care website: www.myagedcare.gov.au
To be eligible for a Support at Home Package, you must typically be aged 65 or over, or 50 or over for Aboriginal and Torres Strait Islander people, and need support to live independently at home. If you’re 65 or over, you may be eligible for government-funded Home Care.
Find out if you are eligible for Regis Home Care
Do you currently have a Support at Home provider?
If your current provider is not the right fit, making a change is straightforward. Talk to our team and we can explain the simple process of switching to Regis. We handle the details to make the transition as smooth as possible for you.
Ready to learn more? Let us have a friendly chat about how we can support you at home. Call our team today on 1300 998 100.
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Why is in-home care changing?
The Government created Support at Home in response to the Royal Commission into Aged Care Quality and Safety. This new program aims to simplify aged care, improve quality and help older Australians access services more easily.
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What fees will I pay under Support at Home?
Support at Home introduces new participant contributions based on the type of care you receive. The program divides services into three funding categories:
- Clinical supports (e.g. nursing, physiotherapy)
- Clients will make no contribution for Clinical support services such as nursing and physiotherapy. The government fully funds these services through your package.
- Independence supports (e.g. personal care)
- Clients will make moderate contributions for Independence services such as personal care, products and equipment under the AT-HM scheme.
- Everyday Living supports (e.g. cleaning, gardening)
- Clients will make the highest contributions for Everyday Living services such as domestic assistance and gardening.
Your contribution depends on your financial situation, whether you receive a full or part Age Pension or you are a self-funded retiree.
If you received a Home Care Package or had approval before Thursday 12 September 2024, the Government will apply a ‘no-worse-off’ principle. You will pay the same or less under Support at Home, even if your support level increases later on.
- Clinical supports (e.g. nursing, physiotherapy)
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Why do I need Home Care?
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When will the changes start?
The Support at Home program starts on Saturday 1 November 2025.
While the structure changes, the goal remains the same: to support you to live safely, independently and with confidence at home.
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How do I apply for Support at Home?
If you are new to in-home aged care, you will need to complete an assessment to join the Support at Home program. Here is how it works:
- Make a Referral
- Visit myagedcare.gov.au
- or call 1800 200 422 to request an assessment
- Complete a Care Assessment
- A trained assessor will contact you, either in person, over the phone or online, to understand what support you need day-to-day.
- Receive a Support Level
- Based on your needs, you will receive one of eight ongoing support levels or one of two short-term pathways.
- Create a Care Plan
- A Regis Care Partner will help you design a care plan tailored to your lifestyle, goals and preferences.
- Make a Referral
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What Home Care services are near me?
Regis offers Home Care services across Australia within the following areas:
- Cairns
- Townsville
- Darwin
- Melbourne
- Mildura
- Launceston
- Hobart
With Regis Home Care, staying at home is easier than you might have thought. Let us support you to live your best life at home.
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How does Support at Home differ from the Home Care Package program?
Support at Home introduces a more flexible, transparent approach to funding and care. Key changes include:
- Quarterly Budgets
- You will receive your funding in four quarterly payments, based on your support level.
- Eight Ongoing Support Levels and Two Short-Term Pathways
- You will access more tailored care that aligns with your needs.
- Upfront Funding for Home Modifications and Assistive Technology
- You will not need to reserve funds in your care budget for these services.
- Capped Care Management Costs
- A set portion of your funding covers your ongoing support from a Regis Care Partner.
- Pay-as-you-go Contributions
- You will only contribute to services you actually use. For example, if you receive two hours of personal care, you will pay a set contribution per hour.
Your contribution rate depends on:
- The type of service (e.g. clinical services attract lower contributions)
- Your financial position, including Age Pension status and whether you hold a Commonwealth Seniors Health Card.
- Quarterly Budgets
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Why should I consider Support at Home?
Support at Home puts you at the centre of your care. Whether you need help with everyday activities, clinical care or assistive equipment, the program makes it easier to access services that match your individual needs.
At Regis, we will:
- • Help you understand how Support at Home works
- • Guide you through the assessment process
- • Work with you to create a plan that supports your health, independence and wellbeing
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Will I need a new assessment under Support at Home?
Support at Home replaces the four Home Care Package levels with:
- Eight ongoing funding levels
- Two short-term care pathways:
- Restorative Care Pathway
- End-of-Life Pathway
- Three funding tiers for the Assistive Technology and Home Modifications (AT-HM) Scheme
If your current Home Care Package meets your needs, you don’t need a new assessment. But if your needs change, let us know. We will review your current Care Plan and, if needed, arrange a reassessment to match you with a more appropriate support level.
We are here for you
Navigating aged care changes can feel complex, but you are not alone. Our Regis team will guide you with compassion, respect and clarity, so you can feel confident about your care every step of the way.