Home Care can be self-funded, or older Australians can apply for support through the Australian Government’s Support at Home program and Commonwealth Home Support Programme (CHSP).
CHSP provides entry-level support for older people who need some help to remain independent at home, while Support at Home provides more comprehensive support for people with higher or more complex care needs.
The Support at Home program delivers funded in-home aged care services to older Australians. On 1 November 2025, it replaced the Home Care Packages Program and Short-Term Restorative Care Programme.
There are eight classification levels for funding support. Which classification someone may be granted is determined in their aged care assessment with My Aged Care.
How do I access Support at Home funding?
Step 1: Confirm your eligibility
The first step is to confirm if you are eligible for an aged care assessment.
You are entitled to a free assessment if you are:
- A person aged 65 years or over.
- An Aboriginal or Torres Strait Islander person aged 50 years or over.
- A person aged 50 years or over who is experiencing, or at risk of, homelessness.
Step 2: Arranging your assessment
To schedule your free assessment, you or a supporter, such as a family member or doctor, can contact My Aged Care.
You can do this by:
- Calling the My Aged Care contact centre on 1800 200 422.
- Using the My Aged Care website to find information and apply online.
- Speaking with an Aged Care Specialist Officer at a Services Australia centre.
Step 3: The in-home assessment
The assessment is a collaborative chat with a trained assessor, usually conducted in the comfort of your own home. The aim is to develop a personalised support plan that matches your needs.
During the assessment, the assessor will discuss:
- Your health, lifestyle and what is important to you.
- What aspects of daily living do you find easy, and where you might need assistance.
- Your personal goals and the outcomes you want to achieve.
Step 4: Receiving your support plan
After your assessment, you receive a Notice of Decision, titled ‘Outcome of your application for funded aged care services’.
This summarises your assessed needs and goals, your approved services, your classification, your quarterly budget and any short‑term supports that have been approved.
Step 5: Choosing your service provider
With your support plan in hand, you are ready to choose a registered Support at Home provider.
To officially select Regis Aged Care, you can nominate us through:
- Using the ‘Find a Provider’ tool on the My Aged Care website.
- Calling the My Aged Care contact centre for assistance.
- Speaking with an Aged Care Specialist Officer at Services Australia.
Step 6: Commencing your services
Once you have selected Regis as your provider and your funding is available, you can begin receiving the services outlined in your personalised care plan.
If at any time you have any difficulty with any aspect of this process, our experienced team members are here to help.
