Regis Payroll Review – Frequently Asked Questions

Regis has paid $1 into last known bank accounts for former employees who have not claimed back payments owed to them. Regis has made multiple attempts via e-mail and SMS using last known contact details for its former employees. If your details have changed then you may not have received these communications.

Next Steps
The quickest way to receive any remaining entitlements that you have owing to you is to complete the verification process available at the top of this page. If you have recently completed the verification process you do not need to complete it again.

Alternatively, you may e-mail payrollreview@regis.com.au with:

1. Evidence that you received the $1 payment (e.g. a PDF copy of the bank transaction or payslip)
2. A PDF copy of your photo identification
3. Your superannuation fund details. Please ask your superannuation fund to give you the information it needs to receive a payment for you, as these are not always obvious. If you do not have a superannuation fund (e.g. you are retired) please advise this instead.

Please note that payment processing times for e-mailed requests will be longer than for requests made via the verification portal.

Regis’ Board proactively commissioned a preliminary review of employee pay and leave entitlements to identify if there were any issues in relation to the calculation of employee pay and leave entitlements.

Following this preliminary review, a more comprehensive review was commissioned. We also made disclosures to the Australian Stock Exchange and the Fair Work Ombudsman, in addition to notifying our employees and the unions.

Regis is responsible for ensuring our systems and processes result in correct payments. We take responsibility for these process and payroll system issues and sincerely regret that they occurred.

No one person is responsible for the issues, they have occurred because of the complexity of interactions between our enterprise agreements and our processes and payroll system issues.

When employment issues such as these are identified, employers are required to review their records and rectify those issues for the previous six years.

Our internal project team has worked closely with an experienced team of expert advisors to conduct this review. This team has taken into consideration the vast amounts of data and individual factors that contribute to an individual’s remuneration outcome.

Current Regis employees do not need to do anything in relation to the pay review.

Former employees will need to complete the verification process outlined in your letter prior to receiving payment.

Before back payment is made, Regis is taking steps to verify the identity of former employees and confirm their current payment details. This will help us to ensure that your entitlements are paid to you (and not someone pretending to be you).

Please note that our process does not require you to provide any password information and Regis will not request payment of any amount from you in connection with this backpay process.

Regis has developed a secure portal which allows you to undertake the required identity verification process and provide up-to-date, current payment details to Regis in order for us to process your back payment. The portal uses strong encryption, and is linked from our website regis.com.au so you can be sure it is genuine.

Our support team is available to help you navigate the portal and can be contacted at payrollreview@regis.com.au. Please note that our team cannot provide you with answers for any of the questions that you are asked in the portal. This is for your protection.

We encourage you to be vigilant of about potential scam activity. Some of the steps we recommend you take are outlined below:
1. Remain alert to any scam activity, especially through email, text messages or telephone calls where the sender or caller is purporting to be from Regis. We will never ask you to disclose your online account passwords or request a payment in connection with the payroll review or back pay process;
2. Do not respond to, open, or click on links in emails/text messages if you are unsure about the sender. If you are unsure about whether a remediation program communication is from Regis, please contact us at payrollreview@regis.com.au.
3. Only access the secure portal via Regis’ official website regis.com.au and log out after your session. Do not access the portal through any links provided in emails or text messages that do not take you to regis.com.au. Be alert to misspelt website URLs;
4. Stay informed of the latest scams, and the steps you can take to protect yourself online by visiting www.scamwatch.gov.au and http://www.cyber.gov.au;

If you receive a suspicious email, text message or telephone call that appears to be from Regis, we encourage you to report it to privacy@regis.com.au. Do not respond to the communication; delete and block the sender from your contacts. If you are concerned about any personal information being lost, you may visit IdCare’s learning centre at https://www.idcare.org/learning-centre for further information and resources on protecting your personal information.

Regis identified both overpayments and underpayments across a range of entitlement categories. Steps have been taken to correct the causes of these inaccuracies and ongoing pay monitoring procedures are in place.

If you have lost or accidently deleted your payment letter, please contact our dedicated response team by emailing payrollreview@regis.com.au.

Please include in the e-mail subject line “Request for payroll review outcome letter” followed by your name and employee ID. Please include in the e-mail details that will help us to confirm your identity such as your name, Regis employee identification number, when and where you last worked at Regis and your role at that location.

Unclaimed payments will be passed on to the relevant State Revenue Office, where the funds will be held until they are claimed. Former employees who do not immediately claim their entitlements will be sent a reminder prior to amounts being passed to the State Revenue Offices.

No

Payments to current employees will be made on Friday, 17 November 2023.

Payments to former employees will be made after they have provided up to date records via the hyperlink contained in their letter. Payment is expected to be made within six weeks of a former employee providing this up to date information.

Current employee payments will be paid into the bank account into which their normal pay is paid.

Former employees are required to provide up to date bank account details for payments to be made.

Yes.

All impacted former employees have been sent a letter explaining how to access the amount owed to them. Former employees who are not entitled to a back payment because they were either correctly paid or overpaid will not be contacted.

Only former employees entitled to a backpayment were sent a letter.

Regis sent letters to the most up to date contact details it has on record for former employees.

If your contact details changed after your last day at Regis, please send your updated details to payrollreview@regis.com.au.

Please include in the e-mail subject line “Request for payroll review outcome letter” followed by your name and employee id. Please include in the e-mail details that will help us to confirm your identity such as when and where you last worked at Regis and your role at that location. We will then assess whether you should have received a letter and respond to you as necessary.

Yes.

Regis has calculated and is paying interest on all back payments. This interest amount is displayed in each employee’s letter.

Yes.

Regis is paying superannuation on back payments, in accordance with the Superannuation Guarantee (Administration) Act 1992 (Cth).

No.

Regis remains in a strong financial position.

Regis has established internal procedures for pay accuracy into the future. These procedures include ongoing verification procedures, system enhancements and engagement with external experts where required.

The review has been comprehensive and has taken into consideration the vast amounts of data available through time and attendance, timesheet and payroll information. Where a remediation payment is due, the interest and superannuation requirements in respect of the payment have also been calculated and included.

If you have any questions or queries that are not addressed in the FAQs, please send an email to payrollreview@regis.com.au and include in the e-mail subject line “Request for further information” followed by your name and employee ID. Please provide a detailed explanation of your inquiry in the e-mail to help our team provide you with a response.

As part of its review Regis has considered detailed data including time and attendance, timesheet and payroll records. If you believe you have information about your hours and ways of working that Regis does not currently have and that would change your calculation, you can provide this to us via e-mail at payrollreview.regis.com.au and we will conduct a further review taking this information into account.

The sort of information which may trigger a further review includes:
• written records of hours worked
• additional information regarding your role and duties being performed

Only records relating to work undertaken between 1 July 2015 and 30 June 2023 will be considered as part of this review. Depending on the information provided, Regis may request a statutory declaration from you. Please include in the e-mail subject line “Request for reassessment” followed by your name and employee ID.

Please note that reassessments cannot proceed without a detailed explanation of the error that you believe has been made, as well as copies of relevant records.

Everyone has individual factors that contribute to their remuneration outcome, even if their work patterns are similar. Working in the same or similar role or area of the organisation does not necessarily mean that you and your colleague should have the same or similar outcomes.

The former employee verification process allows you to provide international bank details.

Regis is unable to provide personal tax advice. Please contact the Australian Taxation Office or your personal tax advisor for assistance with this question.