Regis Payroll Review

In 2021, Regis proactively commissioned a review to determine if there were any issues in relation to the calculation of employee pay and leave entitlements. That review resulted in remediation payments (including superannuation and interest) to some employees.

To assess whether any issues were recurring, and to ensure they were sufficiently addressed and employees remediated, Regis extended the review for an additional period through to September 2025.

Regis is responsible for ensuring our systems and processes result in correct payments. We take responsibility for these process and payroll system issues and sincerely regret that they occurred.

No one person is responsible for the issues. They have occurred because of the complexity of interactions between our enterprise agreements and our processes and payroll system issues.

Our internal project team has worked closely with an experienced team of expert advisors to conduct this review. This team has taken into consideration the vast amounts of data and individual factors that contribute to an individual’s remuneration outcome.

Current Regis employees do not need to do anything in relation to the pay review.

Former employees, who have received a letter, will need to complete the verification process outlined in your letter prior to receiving payment.

Before back payment is made, Regis is taking steps to verify the identity of former employees and confirm their current payment details. This will help us to ensure that your entitlements are paid to you (and not someone pretending to be you).

Please note that our process does not require you to provide any password information and Regis will not request payment of any amount from you in connection with this back pay process.

Regis has developed a secure portal which allows you to undertake the required identity verification process and provide up-to-date, current payment details to Regis in order for us to process your back payment. The portal uses strong encryption, and is linked to our website regis.com.au so you can be sure it is genuine.

Our support team is available to help you navigate the portal and can be contacted at payrollreview@regis.com.au. Please note that our team cannot provide you with answers for any of the questions that you are asked in the portal. This is for your protection.

We encourage you to be vigilant about potential scam activity. Some of the steps we recommend you take are outlined below:

1. Remain alert to any scam activity, especially through email, text messages or telephone calls where the sender or caller is purporting to be from Regis. We will never ask you to disclose your online account passwords or request payment in connection with the payroll review or back pay process;
2. Do not respond to, open, or click on links in emails/text messages if you are unsure about the sender. If you are unsure about whether a remediation program communication is from Regis, please contact us at payrollreview@regis.com.au.
3. Only access the secure portal via Regis’ official website regis.com.au and log out after your session. Do not access the portal through any links provided in emails or text messages that do not take you to regis.com.au. Be alert to misspelt website URLs;
4. Stay informed of the latest scams, and the steps you can take to protect yourself online by visiting scamwatch.gov.au and cyber.gov.au

If you receive a suspicious email, text message or telephone call that appears to be from Regis, we encourage you to report it to privacy@regis.com.au. Do not respond to the communication; delete and block the sender from your contacts. If you are concerned about any personal information being lost, you may visit IdCare’s learning centre at idcare.org/learning-centre for further information and resources on protecting your personal information.

Regis identified both overpayments and underpayments across a range of entitlement categories. Steps have been taken to correct the causes of these inaccuracies and ongoing pay monitoring procedures are in place.

If you have lost or accidently deleted your payment letter, please contact our dedicated response team by emailing payrollreview@regis.com.au.

Please include in the email subject line “Request for payroll review outcome letter” followed by your name and employee ID. Please include in the email details that will help us to confirm your identity such as your name, Regis employee identification number, when and where you last worked at Regis and your role at that location.

Unclaimed payments will be passed on to the relevant State Revenue Office, where the funds will be held until they are claimed. Former employees who do not immediately claim their entitlements will be sent a reminder prior to amounts being passed to the State Revenue Offices.

No.

Payments to current employees will be made on 4 June 2026.

Payments to former employees will be made after they have provided up-to-date records via the hyperlink contained in their letter. Payment is expected to be made within four weeks of a former employee providing this up-to-date information.

Please note: international payments will require additional processing time.

Current employee payments will be paid into the bank account into which their normal pay is paid.

Former employees are required to provide up-to-date bank account details for payments to be made via the secure Former Employee Verification Portal outlined in your letter.

Yes.

All impacted former employees have been sent a letter explaining how to access the amount owed to them. Former employees who are not entitled to a back payment because they were either correctly paid or overpaid will not be contacted.

Only former employees entitled to a back payment were sent a letter.

Regis sent letters to the most up to date contact details it has on record for former employees.

If your contact details changed after your last day at Regis, please send your updated details to payrollreview@regis.com.au.

Please include in the email subject line “Request for payroll review outcome letter” followed by your name and employee ID. Please include in the email details that will help us to confirm your identity such as when and where you last worked at Regis and your role at that location. We will then assess whether you should have received a letter and respond to you as necessary.

Yes.

Regis has calculated and is paying interest on all back payments. This interest amount is displayed in each employee’s letter.

Yes.

Regis is paying superannuation on back payments, in accordance with the Superannuation Guarantee (Administration) Act 1992 (Cth).

No.

Regis remains in a strong financial position.

Regis has established internal procedures for pay accuracy into the future. These procedures include ongoing verification procedures, system enhancements and engagement with external experts where required.

The review has been comprehensive and has taken into consideration the vast amounts of data available through time and attendance, timesheet and payroll information. Where a remediation payment is due, the interest and superannuation requirements in respect of the payment have also been calculated and included.

If you have any questions or queries that are not addressed in the FAQs, please send an email to payrollreview@regis.com.au and include in the email subject line “Request for further information” followed by your name and employee ID. Please provide a detailed explanation of your inquiry in the email to help our team provide you with a response.

Everyone has individual factors that contribute to their remuneration outcome, even if their work patterns are similar. Working in the same or similar role or area of the organisation does not necessarily mean that you and your colleague should have the same or similar outcomes.

The Former Employee Verification Portal allows you to provide international bank details.

Regis is unable to provide personal tax advice. Please contact the Australian Taxation Office or your personal tax advisor for assistance with this question.