Telstra Health

Most daily routines will remain the same. Residents may notice staff using Regis mobile devices in resident rooms to update information in real time, reducing paperwork and more time for care.

You do not need to download an app. Phone call, emails and in-person discussions remain unchanged.

Over time, you may receive certain updates via SMS or email using Message Manager. Please ensure your contact information is current.

No action is required. Staff will manage all assessments and system setup. Families only need to keep contact information up to date.

Medication management continues through our existing BESTMED system, which is integrating with Telstra Health. There is no change to medication safety processes, and all medication records remain accurate and accessible throughout the transition.

Staff undergo thorough training that includes role specific eLearning modules, face-to-face instruction, on floor coaching during the go live phase, and post implementation support.

These measures ensure that staff possess the necessary confidence and receive appropriate support throughout the transition process.

Yes. After each Home goes live, AutumnCare will remain available in read only mode for seven years, ensuring historical information remains accessible while the new system is fully adopted.

Telstra Health’s new system brings a range of important improvements to care planning and assessments. It enables consistent, up-to-date assessments and streamlines care planning processes, making it easier for staff to deliver person-centred care.

The system facilitates faster information sharing with GPs and allied health professionals, ensuring care teams stay well-informed and collaborate effectively. Real-time bedside documentation further enhances accuracy and responsiveness, supporting safer and more precise care for residents.

Collectively, these advancements strengthen the safety, quality, and individualisation of care for every resident.

We value our residents’ privacy and dignity. To ensure confidential information stays protected, devices will automatically lock when not in use, and our staff are well trained to position screens and work discreetly. Sensitive details are never viewed or discussed in shared spaces, so you can feel confident that your personal information always remains secure.

The program begins with pilot Homes in February 2026, followed by a staged rollout to remaining Homes through mid-2026. After each go live, we run a short ‘inspect and adapt’ period before moving to the next group of Homes. Your Home will communicate its specific timeline well in advance.

We place high importance on both data accuracy and clinical safety. Only essential ‘minimum data set’ details are migrated from the old system, after which every resident undergoes a complete clinical reassessment in the new system. A designated Project Registered Nurse (RN) works alongside the Home RN to thoroughly check and confirm records at the time of migration, and there is an official validation checkpoint approximately four weeks afterward.

Family members and EPOAs are not required to sign off on the transfer. The process follows existing privacy requirements and resident agreements to ensure secure handling. However, families are encouraged to talk with the staff at the Home if they wish to review their loved one’s records.

Families are not required to provide approval for records to be transferred between Regis systems. However, we understand the importance of transparency regarding your loved one’s information.

If you would like further details about what has been transferred for your loved one, your Clinical Care Manager is available to discuss this with you personally.  We are committed to ensuring families feel informed and supported throughout this process.

Financial and billing information remains in our finance platforms and is not stored in the Telstra Health clinical system. The systems integrate so that demographic and admission details stay in sync while finance data continues to be handled independently on the secure Regis finance system. This system change does not affect resident fees, financial arrangements, or billing processes.

Telstra Health’s cloud-based platform is designed with robust data protection measures, ensuring resident information is both reliably accessible and securely stored. Strong security protocols guard against unauthorised access and data loss, prioritising the safety and confidentiality of sensitive records.

Regis supports this commitment to data security with comprehensive Business Continuity Plans, ensuring that in the unlikely event of a digital system outage, staff can seamlessly switch to paper based downtime procedures. Where needed, clinical information may also be securely retrieved from My Health Record. These strategies work together to maintain the integrity and availability of resident data, safeguarding personal information even during unexpected disruptions. based downtime procedures. Where needed, clinical information may also be securely retrieved from My Health Record. These strategies work together to maintain the integrity and availability of resident data, safeguarding personal information even during unexpected disruptions.

Regis together with Telstra Health are committed to ensuring this transition is seamless and adheres to the Australian Privacy Principles (APPs). A careful pilot then scale method is used, with validation gates at each stage to safeguard data integrity and support continuous improvement. The process features rigorous readiness checks and thorough staff training, paired with robust post go live support to quickly address any issues and further enhance service quality. Strong project governance is maintained throughout data migration, integrations, and changes to clinical practice, underscoring Regis’s commitment to both learning from experience and prioritising data security.

By embedding these protective measures and leveraging insights from past transitions, Regis aims to guarantee the highest standards of safety and reliability for residents’ information.

Regis adheres to rigorous privacy and data protection standards, aligning with the national Privacy Act and Australian Privacy Principles. Role-based access protocols ensure that staff members only view information necessary for the fulfillment of their responsibilities.  Password guidelines, mandatory expiry periods, and automatic logout functionalities are enforced to secure resident information.

Staff access remains confined to their allocated Home(s) unless specifically authorised for multi-site duties, thereby maintaining stringent control over sensitive data. The system securely retains consents, authorities, and substitute decision-maker documentation, including EPOA records, in full compliance with privacy requirements.

Access to Message Manager for communication with families is reserved exclusively for authorised leadership and clinical staff, with all message records maintained to uphold transparency and regulatory compliance.

Communication processes remain unchanged. The primary contact/EPOA will continue to receive updates regardless of location. With the introduction of Message Manager, some updates may also be provided by email or SMS. Please ensure your contact details are up to date with the Home.