Coupa Supplier Actionable Notification (SAN)

A Supplier Actionable Notification (AN) is an email sent from Coupa that allows you to submit an invoice directly from the email – without needing to log in to the Coupa Supplier Portal.

If you receive a SAN email, this is the recommended and fastest way to submit your invoice.

When will I receive a SAN email?

You will receive a SAN email from Regis when:

Your regis contact is requesting a service/good, or
Your invoice is ready to be submitted against a Purchase Order, or
Regis is prompting you to submit or resubmit an invoice

The email will come from Coupa on behalf of Regis and includes:

Purchase Order details
A secure “Create Invoice” button
A link that allows invoice submission without logging in
No Coupa account is required to submit via SAN, however it is recommended for suppliers who engage frequently with Regis.

What do I need to do when I receive the email?

A Supplier Actionable Notification (SAN) is an email sent by Coupa on behalf of Regis that allows you to view, acknowledge, and act on Purchase Orders and submit invoices directly from the email.

No Coupa login is required
This is the preferred way Regis communicates Purchase Orders and invoice requests

Using a SAN email, you can:

View and acknowledge Purchase Orders
Create and submit invoices
Respond to invoice-related requests

Each action is performed securely directly from the email.

Acknowleding a Purchase Order via SAN

When you receive a purchase order by email, you can:

Acknowledge / Accept the purchase order
Raise a query or dispute if something isn’t correct
Request changes (for example, quantity or pricing issues)

All actions are completed using the link in the email.

Step 1: Open the Purchase Order SAN email

The email will include:

Purchase Order number
Order details
A View Order or Acknowledge Order button

Step 2: Select Manage Order or Acknowledge Order

Select the action button in the email to open the Purchase Order in your browser.

No login is required.

Step 3: Review and acknowledge the Purchase Order

Review the order details
Acknowledge the Purchase Order if prompted

Acknowledging confirms you have received and accepted the Purchase Order.

Submitting an Invoice using a SAN email

When will I receive an invoice SAN?

You will receive a SAN email when:

Regis requests you to submit an invoice against a Purchase Order

This email will include a Create Invoice button.

How to submit an invoice via SAN

Step 1: Open the SAN email

The email subject will be similar to:

“Action Required: Create Invoice for Purchase Order” or “Regis Aged Care Purchase Order REG#”

Step 2: Select Create Invoice

Select the Create Invoice button to open the invoice page in your browser.

No username or password is required.

Step 3: Review the pre-filled invoice details

The invoice will already include:

Purchase Order number
Line items
Regis billing details

✅ Please ensure all amounts and tax match your invoice document.

You’ll also need to confirm your:

Invoice from email
Remit-to email
Ship-from addresse
Payment Details

Step 4: Upload your invoice document (Required)

Scroll to the Invoice Image / Attachments section
Select Upload
Attach your PDF invoice

✅ Accepted format: PDF
✅ One invoice per attachment

⚠️ Submitting without attaching the invoice document may delay payment.

Step 5: Review the Tax area

Review tax totals
Select/Correct the relevant tax codes using the fields
If you have made any changes to codes, press the calculate button to update the total

Step 6: Submit the invoice

Review invoice totals
Select Submit

A confirmation message will appear once successfully submitted.

Step 7: Correct any issues (If Applicable)

In the event there are issues Coupa will instruct you what is missing. The issues will be highlighted in red with many having a clear description of what has gone wrong. These will need to be corrected before proceeding.

Do I have to use this?

There are 2 ways that suppliers can engage with Regis:

Supplier Actionable Notifications
Coupa Supplier Portal (CSP)

The Coupa Supplier Portal is the standard, most efficient, transparent and recommended way to work with Regis. Registration is free and allows you to:

Receive and acknowledge purchase orders
Submit invoices and track their status
Maintain your business and banking details in one place

This option provides the best visibility and control over your transactions with Regis and supports faster, more accurate processing and on time payment. Learn More

Important information & support

Important things to be aware of

Supplier Actionable Notifications are transaction‑specific — each email relates to a single purchase order or invoice
Links are secure and unique and should not be forwarded
Emails will come from Coupa on behalf of Regis — please ensure they are not blocked or sent to spam
You do not need to create a username or password
In correspondence you receive you’ll be able to join the Coupa Supplier Portal if you choose to

Coupa also offer support specific to the Supplier Actionable Notifications which you can view on the following link:
Supplier Actionable Notifications (SAN) [External Link]

If you would like to learn more about support options visit our Support page.