Meet Samantha, the Club Services Manager at Regis Nedlands, who brings a wealth of experience and compassion to her role. Joining Regis this year, Samantha has been focused on getting to know residents, as well as their families and loved ones, to ensure their unique needs are met as they transition into their new home.

Having worked within the hospitality industry for more than 20 years and as an Admissions Coordinator in the aged care sector, Samantha’s career has been a testament to her dedication and passion for serving others.

“I’ve always sought opportunities to apply my hospitality learnings in meaningful ways,” Samantha said reflecting on her journey. “Transitioning to aged care felt like a natural progression, a chance to embrace a new industry segment while continuing to make a positive impact on others.”

Providing a seamless and integrated care experience is at the forefront of Samantha’s role. To ensure this process is a positive experience, she prioritises engaging family members and loved ones into the care process, aiming to maintain communication regularly.

The transition into aged care can be a challenging time for those involved, and Samantha is passionate about making residents and families feel comfortable and confident in Regis Nedlands.

“Having a great understanding of the resident’s’ needs, as well as acknowledging the needs of all members involved in their care, is imperative to building a positive relationship with them and maintaining open lines of communication,” Samantha said.

In order to cater to each resident’s unique and changing needs, Samantha ensures to seek input from family members which includes them in the care process, whilst also balancing out and applying emotional intelligence and the appropriate social style from getting to know each resident herself.

Samantha enjoys working alongside positive team members at Regis Nedlands that always go above and beyond.

“The support and resources available by the leadership team at Regis Nedlands create a welcoming and nurturing environment,” she said.

When asked what care looks like at Regis, Samantha responded with: “Personalised care is present for residents individually; no two residents are the same.”