COVID-19 Update

Visiting a Regis Home

The health and safety of residents is our first priority and we appreciate your support in the measures we are taking to make our homes the safest possible place for older people to be.

Visits are vital in maintaining an emotional and physical connection for our residents. Regis will continue to support these visits wherever we can.

It is important we remain vigilant of the risks this virus poses to older people and ensure that our Homes adhere to the Territory, State and Federal Government requirements.

To find out the rules around visiting an Aged Care Home in each state, scroll down or click on the links in the menu bar to read the updated Government COVID-19 Directions.

Please do not visit any of our Homes if:

  • You, or anyone in your household, are unwell
  • You, or anyone in your household, have been told to self-isolate or self-quarantine (including because you are close contacts or are waiting on the results from a COVID-19 test)
  • You have not received a 2021 influenza vaccine (unless you have been granted an exemption or you are visiting a Regis Home in Victoria or Tasmania).

For those unable to visit in person, we will continue to offer FaceTime, Windows of Connection and phone calls for families to connect with their loved ones. Please call your Home to make arrangements.

You may be asked to provide contact details and/or make a declaration on your entry to a Regis Home. The purpose of recording visitor details is to help with any future contact tracing that may be necessary should there be a COVID-19 outbreak.

If you would like to discuss current visiting arrangements or have a particular request, please do not hesitate to speak with the General Manager of the Home.

If you need further support, you can also contact the Older Persons Advocacy Network (OPAN) on 1800 700 600, or the Aged Care Safety and Quality Commission on 1800 951 822.

NEW SOUTH WALES

NSW Health advice for residential aged care facilities can be found on the New South Wales Health Website.

The NSW Government has announced that from 11 October all stay at home orders across NSW are lifted. This means that restrictions are eased to allow permitted visitors in aged care facilities and residents are allowed to leave the facility. Under the Public Health (COVID-19 Aged Care Facilities) Order 2021 there are certain restrictions for employees and visitors.

From 11 October 2021 residents are permitted to have two visitors per day provided:

  • they are aged 12 years and over
  • have received a second dose of a COVID vaccination at least 14 days prior to their visit.

There is an exception for up to two unvaccinated people to visit a resident for an end of life visit. They must always wear a surgical mask and the visit must be solely inside the resident’s room.

People who are providing a service to the resident including a health service or professional or other service are not included as part of the visitor limitations.

All visitors must wear a surgical mask while visiting indoors. For reasons when masks can be removed, please see Additional Advice.

Apart from end of life visits, visits may be permitted in either the resident’s room or an outside area but not in any inside communal areas.

Residents are permitted to leave the Home and attend family gatherings or for other reasons but must abide by restrictions in the community. Residents must be fully vaccinated in order to visit hospitality venues, cinemas, group classes and activities at recreation facilities and retail outlets.

Residents must wear masks in indoor venues including public transport, in retail, hospitality, business premises and at airports. If a resident cannot wear a face mask because of a disability, physical or mental health illness or condition, they must either carry a medical certificate or letter signed by a registered health practitioner or a registered NDIS provider or a statutory declaration.

All visitors must report to reception during business hours for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

Please do not visit our Homes if you:

  • have a temperature of 37.5 degrees or higher or one or more symptoms of acute respiratory infection or COVID-19 symptoms such as even mild, coughing, fever, headache, fatigue, runny nose, sore throat, shortness of breath or loss of taste or smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting, loss of appetite and acute blocked nose congestion
  • have been to a close or casual contact location or place of concern in NSW (for visitors, this includes the monitor for symptoms list), Interstate or New Zealand 
  • have been to New Zealand in the last 14 days; 
  • are a close contact of a person with COVID-19 and are in their self-isolation period
  • live with a person who is currently self-isolating
  • are awaiting a COVID-19 test result
  • have not received a 2021 seasonal flu vaccine if the vaccine is available to you.

If you do not meet the requirements above, our Homes may allow visits in exceptional circumstances, including visits on compassionate grounds or for performing essential caring functions. Please contact your Home for more information if you wish to discuss these requirements. There are also no restrictions on our residents leaving and re-entering the Home.

Flu Vaccination

The New South Wales Government has made it compulsory for all staff, visitors and contractors to have an updated, 2021 influenza vaccine before entering a residential aged care home.

NORTHERN TERRITORY

Visitors to Residential Aged Care Facilities Directions can be found on the Northern Territory Government Website.

Residents can welcome all visitors, provided visitors practice physical distancing where they can and limit their contact with other persons at the Home. Visits on compassionate grounds will continue as they always have.

All visitors must report to reception during business hours for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

Please do not visit the Home if you have:

  • been told you have to get tested for COVID-19, or have been tested and are waiting for a negative result 
  • have been to a declared COVID-19 hotspot
  • had known contact with a person who has been diagnosed with COVID-19
  • a temperature of higher than 37.5 degrees
  • one or more symptoms of acute respiratory infection including coughing, a sore throat, fatigue, or shortness of breath
  • not had a 2021 influenza vaccination if one is available to you.

There are no restrictions on residents leaving or entering the Home.

Flu Vaccination

The Northern Territory Government has made it compulsory for all staff, visitors and contractors to have an updated, 2021 influenza vaccine before entering a residential aged care home.

QUEENSLAND

The Aged Care Directions can be found on the Queensland Government Website.

The Queensland Government has announced that from 4.00pm, Friday 8 October, restrictions for the following Local Government Areas will lift:

  • Brisbane City Council
  • Gold Coast City Council
  • Logan City Council
  • Moreton Bay Regional Council
  • Townsville City Council
  • Palm Island Aboriginal Shire Council.

Impacted Homes

As per the Government’s guidance, we are able to welcome visitors to our Impacted Homes. We ask all visitors who have been in South East Queensland to please wear a face mask at all times when indoors at the Home, and outdoors whenever they cannot maintain physical distancing.

Our residents are also able to leave the Home for any reason. However, if they are in South East Queensland, they will be required to wear a face mask in line with restrictions for the wider community, unless they are lawfully exempted.

Our Impacted Homes are:

  • Birkdale
  • Bulimba
  • Caboolture
  • Chelmer
  • Ferny Grove
  • Gatton
  • Greenbank
  • Kuluin
  • Lutwyche
  • Maroochydore
  • Salisbury
  • Sandgate Homes
  • Sippy Downs
  • The Gap
  • Wynnum
  • Yeronga.

Non-Impacted Homes

As per the Government’s guidance, we are able to welcome visitors to our Non-Impacted Homes. Residents are also able to leave the Home for any reason.

Our Non-Impacted Homes are:

  • Ayr
  • Home Hill
  • Kirwan
  • Redlynch
  • Whitfield.

Please do not visit any of our Queensland Homes if you:

  • have a temperature of 37.5 degrees or higher or symptoms consistent with COVID-19, including, acute respiratory infection (cough, shortness of breath or sore throat), loss of smell, loss of taste, runny nose, diarrhoea, nausea, vomiting or fatigue
  • have been informed that you are a close contact of a positive case and are required to quarantine
  • have been:
    • an international arrival from outside of Australia (excluding travel on quarantine free flights from safe zone countries)
    • in a COVID-19 hotspot within the past 14 days or since the hotspot was declared, whichever is the shortest period of time
    • to an interstate exposure venue in the past 14 days
    • to an interstate area of concern within the past 14 days or since the area was declared, whichever is the shortest period of time.
  • have been tested for COVID-19 and not yet received the result, unless the test was conducted as part of surveillance testing and you have no symptoms
  • have not had a 2021 influenza vaccination if the vaccination is available to you (applies for all visitors over the age of 6 months).
    • A vaccination is not available if it is medically contraindicated or if you are observing the recommended waiting period between the COVID-19 vaccine and influenza vaccine.

All visitors must report to reception during business hours for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

Please contact your Home for information regarding exceptions if you have recently travelled to Queensland from an excluded location and wish to make a visit on compassionate grounds.

Flu Vaccination

The Queensland Government has made it compulsory for all staff, visitors and contractors to have an updated, 2021 influenza vaccine before entering a residential aged care home.

SOUTH AUSTRALIA

Residential Aged Care Facilities Directions can be found on the South Australian Government Website.

Visitors are welcome into our Homes in South Australia for care and support visits. We cannot welcome visitors who have undertaken restricted travel from interstate.

All visitors and employees are required to wear a face mask at the Home and report to reception for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

Please do not visit our Homes if you:

  • have a temperature higher than 38 degrees, or one or more symptoms of acute respiratory infection or loss of taste or smell, or have had fever or chills in the last 72 hours
  • have not had a 2021 influenza vaccine where one is available (vaccine is not considered ‘available’ to people with a medical contraindication or persons who have received a COVID-19 vaccine within the previous 14 days)
  • have had known contact with a person who has been diagnosed with COVID-19 without wearing appropriate PPE
  • have had a COVID-19 test and have not yet received the results of that test unless the test was conducted as part of routine asymptomatic testing
  • have undertaken travel from:
    • overseas, except for New Zealand 
    • Victoria in the last 14 days
    • Greater Brisbane in the last 14 days  
    • Anywhere in Australia and transited through Sydney Airport. 

Unless there is a declared outbreak at the Home, there are no restrictions on residents leaving the home. A resident who has taken a COVID-19 test must remain isolated and segregated from other persons until the test result is known.

Flu Vaccination

The South Australian Government has again made it compulsory for all staff, visitors and contractors to have an updated, 2021 influenza vaccine before entering a residential aged care home.

TASMANIA

The Residential Aged Care Facilities Directions can be found on the Tasmanian Government Website.

From 6.00pm, Friday 15 October, southern Tasmania will enter a lockdown for three days. Lockdown is due to be lifted Monday 18 October, however restrictions remain in place for aged care until 6.00pm, Friday 22 October. This lockdown will affect the following Local Government Areas:

  • Brighton Council
  • Central Highlands Council
  • Clarence City Council
  • Derwent Valley Council
  • Glamorgan-Spring Bay Council
  • Glenorchy City Council
  • Hobart City Council
  • Huon Valley Council
  • Kingborough Council
  • Sorell Council
  • Southern Midlands Council
  • Tasman Council.

Regis Eastern Shore

We are unable to welcome visitors to Regis Eastern Shore, unless it is for end-of-life care and support, and visitors supporting residents with dementia or similar conditions to reduce their confusion and distress.

All permitted visitors and employees must wear a face mask at all times when at the Home.

Our residents can leave the Home for permitted reasons, including health care, exercise for up to two hours 5km from the Home, and compassionate reasons. While our residents are away from the Home, they must wear a face mask.

Regis Home Care and CHSP in Tasmania – South, Eastern Shore, Hobart and Surrounds

Home Care and CHSP services can continue as per previous advice from the Tasmanian Public Health team. Services should be limited to essential services only, including essential care.

Our employees in southern Tasmania

Our employees are essential workers for the purposes of the lockdown. They may leave their house to attend work. They may also travel from outside of the lockdown area to attend work, but should carry proof of employment (e.g. badge, uniform) if they wish to do so.

All other Homes and Services in Tasmania

From Friday 6 August until Thursday 12 August, care and support visits may also continue at our Homes but will now be limited to a maximum of two people per resident per day. Please discuss this with your Home’s General Manager who can make the necessary arrangements for you.

All visitors, employees and volunteers will be required to wear a surgical face mask whilst in the Home, unless they have a lawful exemption. We are also not allowed to welcome any visitors, employees or volunteers to our Homes if, within 14 days of their visit, they arrived in Tasmania from a medium risk or high risk area.

A list of the medium and high risk areas can be found on the Coronavirus Tasmania website.

All visitors must report to reception during business hours for screening and to record your details before entering the Home.

Please do not visit the Home if you have:

  • been outside of Tasmania in the past 14 days in an area or premises specified as medium or high risk by the Tasmanian Government
  • has been directed to isolate or self-quarantine due to COVID-19
  • had known contact with contact with a person who has been diagnosed with COVID-19 in the past 14 days
  • had known contact with a person who is reasonably suspected to have COVID-19 in the past 14 days
  • one or more symptoms of COVID-19, including: a temperature of 37.5 degrees or higher, night sweats, chills, coughing, shortness of breath, a sore throat, loss of taste or smell.

If you do not meet the requirements above, please contact your Home for information regarding exceptions from the Director of Public Health if you wish to make a visit on compassionate grounds.

Flu Vaccination

The Tasmanian Government strongly recommended visitors should have the 2021 influenza vaccine before entering a residential aged care home.

VICTORIA

The Residential Aged Care Facilities Directions can be found on the Department of Health Website.

As per the Government’s Directions, we are only permitted to allow the following types of visits to our Victorian Homes, with a daily maximum of two visitors at one time, per resident, per day (with no visitors under 16):

  • To provide care and support for the resident’s physical and emotional wellbeing
  • As a nominated person under the Mental Health Act
  • To provide interpreter or informal language support
  • Parent or guardian of a resident under 18
  • For learning to support the resident’s care upon discharge
  • To provide end of life support to a patient (this also includes life threatening conditions).

End of life care visits will also continue with two visitors at a time, and no time or daily limits.

Please discuss this with your Home’s General Manager who can make the necessary arrangements for you. 

As in the wider community, residents can only leave Home for certain reasons, including health care (including COVID-19 vaccination), exercise and compassionate reasons. 

All employees and permitted visitors will be required to wear surgical face masks whilst in the Home. 

We will continue to follow the Government’s guidelines and advice, and keep strict infection prevention and control processes in place across the Home to keep our residents and community safe. 

Flu Vaccination

The Victorian Government strongly recommended visitors should have the 2021 influenza vaccine before entering a residential aged care home.

WESTERN AUSTRALIA

The Visitors to Residential Aged Care Facilities Directions can be found on the Western Australian Government Website.

Visitors are welcome into our Homes in Western Australia.

Please do not visit the Home if you:

  • have been informed that you are a close contact of a person diagnosed with COVID-19
  • have been outside of Australia in the past 14 days
  • have not received a 2021 influenza vaccine if the vaccine is available to you (a vaccine is not available to a person with a medical contraindication or observing the recommended waiting period after receiving a COVID-19 vaccine)
  • are a quarantine centre worker and have attended a quarantine centre in the past 14 days (unless you wear a face mask and maintain a distance of 1.5m from others where practicable)
  • have one or more of any of the following symptoms:
    • a temperature 37.5 degrees or higher
    • a recent history of fever
    • symptoms of acute respiratory infection including a cough, sore throat or shortness of breath
    • loss of smell or taste.

All visitors must report to reception for screening before you enter the Home. We encourage visits during the hours that reception is open to facilitate this screening.

Flu Vaccination

The Western Australian Government has made it compulsory for all staff, visitors and contractors to have an updated, 2021 influenza vaccine before entering a residential aged care home.


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