COVID-19 Update

Visiting a Regis Home

The health and safety of residents is our first priority and we appreciate your support in the measures we are taking to make our homes the safest possible place for older people to be.

Visits are vital in maintaining an emotional and physical connection for our residents. Regis will continue to support these visits wherever we can.

It is important we remain vigilant of the risks this virus poses to older people and ensure that our Homes adhere to the Territory, State and Federal Government requirements.

To find out the rules around visiting an Aged Care Home in each state, scroll down or click on the links in the menu bar to read the updated Government COVID-19 Directions.

Please do not visit any of our Homes if:

  • You, or anyone in your household, are unwell
  • You, or anyone in your household, have been told to self-isolate or self-quarantine (including because you are close contacts or are waiting on the results from a COVID-19 test)
  • You have not received a 2021 influenza vaccine (unless you have been granted an exemption or you are visiting a Regis Home in Victoria or Tasmania).

For those unable to visit in person, we will continue to offer FaceTime, Windows of Connection and phone calls for families to connect with their loved ones. Please call your Home to make arrangements.

You may be asked to provide contact details and/or make a declaration on your entry to a Regis Home. The purpose of recording visitor details is to help with any future contact tracing that may be necessary should there be a COVID-19 outbreak.

If you would like to discuss current visiting arrangements or have a particular request, please do not hesitate to speak with the General Manager of the Home.

If you need further support, you can also contact the Older Persons Advocacy Network (OPAN) on 1800 700 600, or the Aged Care Safety and Quality Commission on 1800 951 822.

NEW SOUTH WALES

NSW Health advice for residential aged care facilities can be found on the New South Wales Health Website.

Visitors are welcome into our Homes in New South Wales. We cannot welcome visitors who have been in areas of active community transmission in NSW or interstate. You can find these areas on the NSW COVID-19 website.

All visitors must report to reception during business hours for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

Please do not visit our Homes if you:

  • have a temperature of 37.5 degrees or higher or one or more symptoms of acute respiratory infection or COVID-19 symptoms such as even mild, coughing, fever, headache, fatigue, runny nose, sore throat, shortness of breath or loss of taste or smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting, loss of appetite and acute blocked nose congestion
  • have been to any close or casual contract locations in NSW, Interstate or New Zealand in the past 14 days
  • have been to any interstate places of high concern in the previous 14 days
  • have been in Greater Melbourne or the City of Bendigo in Victoria in the previous 14 days
  • are a close contact of a person with COVID-19 and are in their self-isolation period
  • live with a person who is currently self-isolating;
  • are awaiting a COVID-19 test result; or
  • by 1 June 2021, have not received a 2021 seasonal flu vaccine if the vaccine is available to you.

If you do not meet requirements above, our Homes can allow visits in exceptional circumstances, including visits on compassionate grounds or for performing essential caring functions. Please contact your Home for more information if you wish to discuss these requirements. There are also no restrictions on our residents leaving and re-entering the Home.

Flu Vaccination

The New South Wales Government has made it compulsory for all staff, visitors and contractors to have an updated, 2021 influenza vaccine before entering a Residential Aged Care Home.
 

NORTHERN TERRITORY

Visitors to Residential Aged Care Facilities Directions can be found on the Northern Territory Government Website.

Residents can welcome two visitors at a time for an unlimited time, provided visitors practise physical distancing where they can and limit their contact with other persons at the Home. Visits on compassionate grounds will continue as they always have.

All visitors must report to reception during business hours for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

Please do not visit the Home if you have:

  • had known contact with a person who has been diagnosed with COVID-19
  • a temperature of higher than 37.5 degrees
  • one or more symptoms of acute respiratory infection including coughing, a sore throat, fatigue, or shortness of breath
  • not had a 2021 influenza vaccination if one is available to you.

There are no restrictions on residents leaving or entering the Home.

Flu Vaccination

The Northern Territory Government has made it compulsory for all staff, visitors and contractors to have an updated, 2021 influenza vaccine before entering a Residential Aged Care Home.
 

QUEENSLAND

The Aged Care Directions can be found on the Queensland Government Website.

Visitors are welcome into our Homes in Queensland. We cannot welcome visitors who have been in an interstate exposure venues, interstate areas of concern, COVID-19 hotspots or overseas.

Please do not visit the Home if you:

  • have a temperature of 37.5 degrees or higher or symptoms consistent with COVID-19, including, acute respiratory infection (cough, shortness of breath or sore throat), loss of smell, loss of taste, runny nose, diarrhoea, nausea, vomiting or fatigue;
  • have been informed that you are a close contact of a positive case and are required to quarantine;
  • have been:
    • an international arrival from outside of Australia (excluding travel on quarantine free flights from safe zone countries); or
    • in a COVID-19 hotspot within the past 14 days or since the hotspot was declared, whichever is the shortest period of time; or
    • to an interstate exposure venue in the past 14 days; or
    • to an interstate area of concern within the past 14 days or since the area was declared, whichever is the shortest period of time;
  • have been tested for COVID-19 and not yet received the result, unless the test was conducted as part of surveillance testing and you have no symptoms;
  • after 30 May 2021, have not had a 2021 influenza vaccination if the vaccination is available to you (applies for all visitors over the age of 6 months).
    • A vaccination is not available if it is medically contraindicated or if you are observing the recommended waiting period between the COVID-19 vaccine and influenza vaccine.

All visitors must report to reception during business hours for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

Unless the Home is in a restricted area, there are no restrictions on residents leaving the home.

Please contact your Home for information regarding exceptions if you have recently travelled to Queensland from an excluded location and wish to make a visit on compassionate grounds.

Flu Vaccination

The Queensland Government has made it compulsory for all staff, visitors and contractors to have an updated, 2021 influenza vaccine before entering a Residential Aged Care Home by 30 May 2021.

 

SOUTH AUSTRALIA

Residential Aged Care Facilities Directions can be found on the South Australian Government Website.

Visitors are welcome into our Homes in South Australia for care and support visits. We cannot welcome visitors who have undertaken restricted travel from interstate.

All visitors must report to reception for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

Please do not visit our Homes if you:

  • have a temperature higher than 38 degrees, or one or more symptoms of acute respiratory infection or loss of taste or smell, or have had fever or chills in the last 72 hours;
  • from 1 June 2021, have not had a 2021 influenza vaccine where one is available (vaccine is not considered ‘available’ to people with a medical contraindication or persons who have received a COVID-19 vaccine within the previous 14 days);
  • have had known contact with a person who has been diagnosed with COVID-19 without wearing appropriate PPE;
  • have had a COVID-19 test and have not yet received the results of that test unless the test was conducted as part of routine asymptomatic testing;
  • have undertaken the following travel from:
    • overseas, except for New Zealand;
    • Greater Melbourne, if you have arrived before 26 May 2020 and were in Melbourne in the past 14 days or after Thursday 20 May;
    • Greater Melbourne, if you have arrived after 26 May 2020 (travel is prohibited except for exempted travellers)
      o the City of Bendigo, you have arrived after 26 May 2020 and were in Bendigo in the past 14 days or after Thursday 20 May.

Unless there is a declared outbreak at the Home, there are no restrictions on residents leaving the home. A resident who has taken a COVID-19 test must remain isolated and segregated from other persons until the test result is known.

Flu Vaccination

The South Australian Government has again made it compulsory for all staff, visitors and contractors to have an updated, 2021 influenza vaccine before entering a Residential Aged Care Home by 1 June 2021.
 

TASMANIA

The Residential Aged Care Facilities Directions can be found on the Tasmanian Government Website.

Visitors, staff and volunteers are not allowed to enter an aged care facility if, within 14 days of their visit, they arrived in Tasmania from a medium risk or high risk area.

A list of the medium and high risk areas can be found on the Coronavirus Tasmania website.

Visitors are welcome to our Home for care and support visits with no limit on duration, number of visitors or daily cap. You must meet in a resident’s room, outdoors or other non-communal area if you can maintain 1.5 metre distance for all other persons. Visits on compassionate grounds will continue as they always have.

All visitors must report to reception during business hours for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

Please do not visit the Home if you have:

  • been outside of Tasmania in the past 14 days in an area or premises specified as medium or high risk by the Tasmanian Government;
  • has been directed to isolate or self-quarantine due to COVID-19;
  • had known contact with contact with a person who has been diagnosed with COVID-19 in the past 14 days;
  • had known contact with a person who is reasonably suspected to have COVID-19 in the past 14 days;
  • one or more symptoms of COVID-19, including: a temperature of 37.5 degrees or higher, night sweats, chills, coughing, shortness of breath, a sore throat, loss of taste or smell.

There are no restrictions on residents entering or leaving the Home.

If you do not meet the requirements above, please contact your Home for information regarding exceptions from the Director of Public Health if you wish to make a visit on compassionate grounds.

Flu Vaccination

The Tasmanian Government strongly recommended visitors should have the 2021 influenza vaccine before entering a Residential Aged Care Home.
 

VICTORIA

The Victorian Government has announced a seven day lockdown for all of Victoria from 11.59pm Thursday 27 May until 11.59pm on Thursday 3 June.

This unfortunately means that from 11.59pm Thursday 27 May, we are required to exclude all visitors from all our Victorian Homes, except for visitors who are providing end of life support. Our Lifestyle Team is continuing to facilitate FaceTime and phone calls for families to connect with their loved ones.

All staff and exempted visitors will be required to wear surgical face masks whilst in the Home.

We will continue to follow the Government’s guidelines and advice, and keep strict infection prevention and control processes in place across the Home to keep our residents safe.

Flu Vaccination

The Victorian Government strongly recommended visitors should have the 2021 influenza vaccine before entering a Residential Aged Care Home.
 

WESTERN AUSTRALIA

The Visitors to Residential Aged Care Facilities Directions can be found on the Western Australian Government Website.

Visitors are welcome into our Homes in Western Australia.

Please do not visit the Home if you:

  • have been informed that you are a close contact of a person diagnosed with COVID-19;
  • have been outside of Australia in the past 14 days;
  • have not received a 2021 influenza vaccine if the vaccine is available to you (a vaccine is not available to a person with a medical contraindication or observing the recommended waiting period after receiving a COVID-19 vaccine)
  • are a quarantine centre worker and have attended a quarantine centre in the past 14 days (unless you wear a face mask and maintain a distance of 1.5m from others where practicable)
  • have one or more of any of the following symptoms:
    • a temperature 37.5 degrees or higher
    • a recent history of fever
    • symptoms of acute respiratory infection including a cough, sore throat or shortness of breath
    • loss of smell or taste.

All visitors must report to reception for screening before you enter the Home. We encourage visits during the hours that reception is open to facilitate this screening.

Flu Vaccination

The Western Australian Government has made it compulsory for all staff, visitors and contractors to have an updated, 2021 influenza vaccine before entering a Residential Aged Care Home.
 

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