COVID-19 Update

Visiting a Regis Home

As restrictions across Australia begin to relax we can once again welcome families and friends into our Regis Homes. We have missed you!

Visits are vital in maintaining an emotional and physical connection for our residents. Regis will continue to support these visits wherever we can.

It is important we remain vigilant of the risks this virus poses to older people and ensure that our Homes adhere to the Territory, State and Federal Government requirements.

To find out the rules around visiting an Aged Care Home in each state, scroll down or click on the links in the menu bar to read the updated Government COVID-19 Directions.

Please do not visit any of our Homes if

  • You, or anyone in your household, are unwell;
  • You, or anyone in your household, have been told to self-isolate or self-quarantine (including because you are close contacts or are waiting on the results from a COVID-19 test);
  • You have not been vaccinated against the 2020 seasonal influenza (unless you have been granted an exemption or you are visiting a Regis Home in Victoria or Queensland)

For those unable to visit in person, we will continue to offer FaceTime, Windows of Connection and phone calls for families to connect with their loved ones. Please call your Home to make arrangements.

You may be asked to provide contact details and/or make a declaration on your entry to a Regis Home. The purpose of recording visitor details is to help with any future contact tracing that may be necessary should there be a COVID-19 outbreak.

If you would like to discuss current visiting arrangements or have a particular request, please do not hesitate to speak with the GM of the Home.

If you need further support, you can also contact the Older Persons Advocacy Network (OPAN) on 1800 700 600, or the Aged Care Safety and Quality Commission on 1800 951 822.

NEW SOUTH WALES

NSW Health has announced further guidance around visiting loved ones in aged care. This guidance takes effect immediately until at least 11.59 pm on Wednesday 6 January 2021. As a result of this guidance:

  • Homes in the Greater Sydney area including the Blue Mountains, Central Coast and Wollongong City Council, must exclude all visitors. This means we cannot have visitors at our Regis Belmore, Hornsby, Hurstville or Rose Bay Homes other than for end of life visits or for essential caring functions, which must be arranged in discussion with the Home.
  • Homes in Regional NSW homes may continue to have visitors, although visitors from the Greater Sydney area are not permitted. This applies to our Regis Elermore Vale, Port Macquarie and Port Stephens Homes.

In addition until at least 11.59 pm on Wednesday 6 January 2021, residents from Homes in Greater Sydney should not leave the home to attend family gatherings and group excursions unless the visit is essential (such as a medical appointment). I ask you to be mindful that if a resident decides to leave the home to attend a family gathering or excursion, we will need to complete a returning resident risk assessment. This could result in your loved one being required to go into up to 14-day self-isolation upon return.

Residents from Homes outside Greater Sydney may leave to attend family gatherings or group excursions outside Greater Sydney and will not be required to isolate on their return provided no one at those functions has, in the last 14 days, been a close contact of a confirmed COVID-19 case and is within their isolation period, or is a person who has visited any of the locations on the self-isolate and get tested immediately or the monitor for symptoms lists.

You can access the NSW Health Guidance here.

All staff and permitted visitors must wear a surgical mask in the Home and complete pre-screening NSW Health questions.

NORTHERN TERRITORY

You can read the Northern Territory Directions here (PDF).

Residents can welcome two visitors at a time for an unlimited time provided visitors practise physical distancing where they can, and limit their contact with other persons at the Home. Visits on compassionate grounds will continue as they always have.

All visitors must report to reception during business hours for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

Please do not visit the Home if you have:

  • had known contact with a person who has been diagnosed with COVID-19;
  • a temperature of higher than 37.5 degrees;
  • one or more symptoms of acute respiratory infection; or
  • not had an up-to-date influenza vaccination if one is available to you.

There are no restrictions on residents leaving or entering the Home.

QUEENSLAND

You can read the Queensland Directions here.

From Thursday 7 January the Queensland Government ceased all visitation to Aged Care Facilities in Brisbane and surrounding regions. As a result of this declaration, we cannot welcome visits to our Brisbane metropolitan Homes, Regis Caboolture and Regis Gatton unless the visit is for end of life care which must be arranged in discussion with the Home. This also means that if you have been in Greater Brisbane on or after 2 January 2021 you must not visit any of our Homes. This measure applies until 6pm Monday 11 January 2021.

For our Regis Homes in Ayr, Cairns, Home Hill, the Sunshine Coast and Townsville, we are able to continue to welcome visitors for an unlimited time provided visitors practise physical distancing where reasonably practicable, and limit their contact with other persons at the facility.

If you have been in Victoria in the last 14 days since 21 December 2020, you will be permitted to enter our Homes if you have returned a negative COVID-19 test since returning to Queensland and if you are visiting to support continuity of care for a resident that cannot be delivered by electronic or non-contact means.

All visitors must report to reception during business hours for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

Please do not visit the Home if you:

  • have a temperature of 37.5 degrees or higher; or
  • have one or more symptoms consistent with COVID-19, being fever, acute respiratory infection (cough, shortness of breath or sore throat), loss of smell, loss of taste, runny nose, diarrhoea, nausea, vomiting or fatigue; or
  • have been:
    • an international arrival from outside of Australia or
    • in a COVID-19 hotspot within the past 14 days or since the hotspot was declared, whichever is the shortest period of time
    • in Victoria after 21 December 2021, unless 14 days have passed since the person was in Victoria unless the visitor is making an end of life visit and they have received an exemption from the Chief Health Officer to enter Queensland to make an end of life visit.
  • have had known contact with a confirmed positive COVID-19 case in the last 14 days; or
  • have been tested for COVID-19 and not yet received the result, unless the test was conducted as part of surveillance testing and the person is otherwise well.

SOUTH AUSTRALIA

You can read the new Government Directions here (PDF).

Visitors are welcome back into our Homes in South Australia for care and support visits. We cannot welcome visitors who have been in a high community transmission zone in the previous 14 days. The high community transmission zones currently include all of Greater Brisbane (including Brisbane, Moreton Bay, Ipswich, Redlands and Logan LGA’s) and New South Wales. The one exception to this is residents of the cross border corridor where community transmission is deemed low.

All visitors must report to reception for screening and to record your details before entering the Home. Up to two people at a time can visit, once per day unless agreed otherwise with your loved one’s Home. Visits on compassionate grounds will continue as they always have.

We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

Please do not visit our Homes if you have:

  • a temperature higher than 37.5 degrees, or one or more symptoms of acute respiratory infection or loss of taste and smell;
  • had fever or chills in the last 72 hours;
  • not had an up-to-date influenza vaccine where one is available (vaccine is not considered ‘available’ to people with a medical contraindication);
  • had known contact with a person who has been diagnosed with COVID-19 without wearing appropriate PPE;
  • had a COVID-19 test and have not yet received the results of that test unless the test was conducted as part of routine asymptomatic testing.

For added infection prevention and control, visitors over the age of 12 must wear a mask for the duration of their visit. We strongly believe that this is the best way to keep those in our care safe.

Unless there is a declared outbreak at the Home, there are no restrictions on residents leaving the home. A resident who has taken a COVID-19 test must remain isolated and segregated from other persons until the test result is known.

TASMANIA

You can read the Tasmanian Government Directions here (PDF).

Visitors, staff and volunteers are not allowed to enter an aged care facility if, within 14 days of their visit, they arrived in Tasmania from a medium risk or high risk area. This means people who have been in Greater Brisbane (including Brisbane, Moreton Bay, Ipswich, Redlands and Logan LGA’s), Greater Sydney and Wollongong LGA and a number of individual exposure sites in NSW and Victoria are not permitted to visit our Homes in Tasmania, unless they have an exemption from the Director of Public Health in relation to an end of life visit.

A list of the medium and high risk areas can be found here.

Visitors are welcome to our Home for care and support visits. Two visitors at a time are allowed per visit. There is no time limit to visits. You must meet in a resident’s room, outdoors or other non-communal area. Visits on compassionate grounds will continue as they always have.

All visitors must report to reception during business hours for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping

Please do not visit the Home if you have:

  • been outside of Tasmania in the past 14 days in an area specified as medium or high risk by the Tasmanian Government;
  • had known contact with contact with a person who has been diagnosed with COVID-19 in the past 14 days;
  • had known contact with a person who is reasonably suspected to have COVID-19 in the past 14 days;
  • one or more clinical symptoms of COVID-19, including:
    • a temperature of 37.5 degrees or higher;
    • night sweats;
    • chills;
    • coughing;
    • shortness of breath;
    • a sore throat;
    • loss of taste or smell; or
  • not had an up-to-date influenza vaccine if one is available to you.

There are no restrictions on residents entering or leaving the home.

VICTORIA

You can read the new Government Directions here.

The Victorian Government announced enhanced measures to be applied by all Hospitals, Health Services and Residential Aged Care Facilities within Victoria.

The main enhanced measures are as follows:

  • All staff are required to again wear eye protection (face shield, goggles or safety glasses) in addition to face masks.
  • On admission or returning to homes from leave, residents who have lived in or visited Mentone, Mitcham or Hallam OR who have visited listed exposure sites are to be tested and isolated as at-risk of COVID until their test results are known.

The permitted reasons to visit a Home have also changed, and they are listed in the table below. Each type of visit will have different requirements.

Type of visit Requirements
Emotional, cultural, spiritual or social support by a parent, partner, carer or support person that cannot be given electronically 1 visitor, for up to 2 hours, 1 visit per day
Essential care and support for physical or mental wellbeing that optimises in-person care by staff, e.g. assistance with showering and eating, or providing a comforting presence 1 visitor, no time limit, no daily limit
Language or translating support
The visitor’s presence at the home is necessary to support the individual behaviours of concern, such as for people living with dementia, cognitive impairment or cognitive disability, or who have a known or emerging serious mental illness No time limit
End of life support 2 visitors at one time, no time limit, no daily limit

Please do not visit the Home if you have:

  • been diagnosed with COVID-19;
  • been required to self-isolate or self-quarantine;
  • had contact with a confirmed COVID-19 case in the past 14 days;
  • been outside of Australia in the past 14 days;
  • are experiencing any of the following symptoms of COVID-19:
    • a fever of 37.5 degrees or higher, or a consistent fever of less than 37.5 degrees such as night sweats or chills;
    • acute respiratory infection such as a cough, shortness of breath or a sore throat;
    • loss of smell or loss of taste;
  • had a COVID-19 test and have not received the results.

Please contact your General Manager if you do not satisfy these criteria but are wanting to visit the Home for an end of life support visit.

Regis Homes must ensure all visitors and employees can keep a physical distance from each other. If you are visiting a resident in their room with a group and need more room, please ask the staff at the Home about common areas you could use instead.

For added infection prevention and control, visitors must wear a mask for the duration of their visit. We strongly believe that this is the best way to keep those in our care safe.

There are no restrictions on residents leaving the Home.

WESTERN AUSTRALIA

You can read the Western Australian Directions here (PDF).

Currently there are no restrictions on the total number of visitors in our Homes each day. However, all visitors must report to reception during business hours for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

Please do not visit the Home if you:

  • have been overseas in the past 14 days;
  • have been informed that you are a close contact of a person diagnosed with COVID-19;
  • have any one or more of a fever of 37.5 degrees or above, a recent history of fever, symptoms of acute respiratory infection, loss of smell or loss of taste; or
  • have not had an up-to-date influenza vaccine if one is available to you.

There are no restrictions on residents leaving or entering the Home.

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