Visiting a Regis Home
The health and safety of residents is our first priority and we appreciate your support in the measures we are taking to make our Homes the safest possible place for older people to be.
Visits are vital in maintaining an emotional and physical connection for our residents. Regis will continue to support these visits wherever we can.
It is important we remain vigilant of the risks this virus poses to older people and ensure that our Homes adhere to the Territory, State and Federal Government requirements.
The Commonwealth Government is providing rapid antigen tests (RATs) to residential aged care services. RATs are an important screening tool and provide each Home with a degree of confidence that people who are infectious with COVID-19 are not coming onsite.
We ask that all our visitors, employees and contractors undertake this quick test prior to entering a Home. If you are a daily visitor you can take a test every 72 hours or twice a week. Our employees can demonstrate how to take the test and read the results if you require assistance.
More information on the roll out of the RATs program can be found on the Commonwealth Government’s website.
To find out the rules around visiting an Aged Care Home in each state, scroll down or click on the links in the menu bar to read the updated Government COVID-19 Directions.
Please do not visit any of our Homes if:
- You, or anyone in your household, are unwell
- You, or anyone in your household, have been told to self-isolate or self-quarantine (including because you are close contacts or are waiting on the results from a COVID-19 test)
- You have not received a 2021 influenza vaccine (unless you have been granted an exemption or you are visiting a Regis Home in Victoria or Tasmania).
For those unable to visit in person, we will continue to offer FaceTime, Windows of Connection and phone calls for families to connect with their loved ones. Please call your Home to make arrangements.
You may be asked to provide contact details and/or make a declaration on your entry to a Regis Home. The purpose of recording visitor details is to help with any future contact tracing that may be necessary should there be a COVID-19 outbreak.
If you would like to discuss current visiting arrangements or have a particular request, please do not hesitate to speak with the General Manager of the Home.
NEW SOUTH WALES
NSW Health advice for residential aged care facilities can be found on the New South Wales Health Website.
Under the Public Health (COVID-19 Aged Care Facilities) Order 2021 there are certain restrictions for employees and visitors.
NSW Health has recently added a requirement for reporting residents’ positive rapid antigen test (RAT) results:
- Where a resident is unable to independently register their positive RAT result on the Service NSW portal, the Home will register the result on behalf of the resident.
- The requirement to report a positive RAT result to Service NSW is in addition to other reporting requirements to the Commonwealth and Regis’ local Public Health Unit.
Residents are allowed to have two fully vaccinated visitors, as long as the visitor has had their final vaccination for at least 14 days prior to the visit. Children under 12 years old are also able to visit provided they are accompanied by a fully vaccinated person. However, it is strongly recommended, where possible:
- the visit is in an outdoor area
- the child should wear a face mask
- have a negative Rapid Antigen Test prior to a entry.
Our employees will have at least two Rapid Antigen Tests per week at the commencement of each shift.
The NSW Government has introduced an exemption for those visiting for end of life purposes. The following rules apply for end of life visits:
- Regis must take reasonable steps to ensure no more than four people (including children) visit at any one time.
- All visitors 12 years and over wear a mask while in an indoor area, unless the visitor is interacting with the resident they are visiting.
- There is minimal interaction between the visitors and the employees and other residents.
People who are providing a service to the resident including a health service or professional or other service are not included as part of the visitor limitations.
Visits should continue to not be in any inside communal areas. All visitors must continue to wear a surgical face mask while visiting indoors.
Apart from end-of-life visits, visits may be permitted in either the resident’s room or an outside area but not in any inside communal areas.
Residents are permitted to leave the Home and attend family gatherings or for other reasons and abide by restrictions in the community. This includes:
- Residents should not leave the Home if they have COVID-19 symptoms until they have had a RAT or PCR test and have received a negative result.
- Residents should be fully vaccinated in order to visit hospitality venues, cinemas, group classes and activities at recreation facilities and retail outlets.
- Residents must wear masks in indoor venues including public transport, in retail, hospitality, business premises and at airports. If a resident cannot wear a face mask because of a disability, physical or mental health illness or condition, they must either carry a medical certificate or letter signed by a registered health practitioner or a registered NDIS provider or a statutory declaration.
Residents who leave the Home to attend a family gathering or event need to complete a Rapid Antigen Test on Day 2 after their return and again on Day 6.
All visitors must report to reception during business hours for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.
Visitors must not enter the Home if they are a close or casual contact of a person with COVID-19 unless they have completed their self-isolation and testing requirements. Close contacts should still not enter the Home for at least 14 days since their exposure to a COVID-positive person.
Please do not visit our Homes if you:
- Have a temperature of 37.5 degrees or higher or one or more symptoms of acute respiratory infection or COVID-19 symptoms such as even mild, coughing, fever, headache, fatigue, runny nose, sore throat, shortness of breath or loss of taste or smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting, loss of appetite and acute blocked
- Have been overseas in the last 14 days unless you are fully vaccinated and have received a negative RAT test seven days or later after arrival. Additional rules apply for flight crew members;
- Live with a person who is currently self-isolating;
- Are awaiting a COVID-19 test result (unless it is a test taken for surveillance purposes)
- Have been a close contact or household contact in the last seven days, if possible, you should avoid entering a Home for 14 days after exposure. Household contacts are someone that lives with a
COVID-19 positive case, and close contacts are individuals notified by NSW Health that they are a close contact;
- Have been exposed to COVID-19 in the past seven days;
- Employees and visitors are to remain outside the Home for 10 days following a positive COVID-19 diagnosis if they are asymptomatic (staff may return from day eight with a negative RAT);
- Employees and visitors are to remain outside the Home for five days following influenza symptoms if they are asymptomatic.
If you do not meet the requirements above, our Homes may allow visits in exceptional circumstances, including visits on compassionate grounds or for performing essential caring functions. Please contact your Home for more information if you wish to discuss these requirements. There are also no restrictions on our residents leaving and re-entering the Home.
The advice strongly recommends all visitors to a residential aged care home be vaccinated against influenza. In relation to residents, the 2022 seasonal flu vaccine can be given on the same day as their COVID-19 winter booster.
Visitors to Residential Aged Care Facilities Directions can be found on the Northern Territory Government Website.
The Northern Territory Government has released new guidance. From 7 February, residents are no longer required to wear a mask whenever outside the Home, but are still recommended to wear a mask indoors in the community or where 1.5 metres distance is not possible. Residents are not required to wear a mask while at the Home.
Visitors must be fully vaccinated and wear a face mask while visiting our Homes.
We ask that all visitors report to reception for screening and to record your details before entering the Home. Please note that you will be asked to provide evidence of your vaccination status when you arrive at the Home.
Visitors who have arrived from interstate must submit a rapid antigen test for 7 days after arrival and wear a mask to enter a Home.
Please do not visit the Home if you:
- have a temperature higher than 37.5 degrees, or symptoms of coughing, sore throat, fatigue, shortness of breath or other symptoms of respiratory infection
- do not have an up-to-date influenza vaccine (the vaccine is not available to persons with a medical contraindication)
- have been in contact with a person infected with COVID-19 in the previous seven days
- must quarantine under a COVID-19 Direction
- are required to be tested for COVID-19 and have not yet been tested or have not yet received a negative result.
Close contacts in the Northern Territory are those who:
- reside in the same household/premises as a COVID-19 positive person or stay overnight
- have spent four or more continuous hours indoors with a COVID-19 positive person while they were infectious
- are notified by the Department that they are a close contact.
Residents are able to leave or enter the Home for any reason.
The Northern Territory Government has made it compulsory for all staff, visitors and contractors to have an updated 2021 influenza vaccine before entering a residential aged care home.
The Aged Care Directions can be found on the Queensland Government Website.
As per the Government’s guidance, we are able to welcome visitors to our Homes. Our residents are also able to leave the Home for any reason.
From 17 December 2021, visitors aged 16 and over must be vaccinated to attend the Home. Children under 16 and those with a medical exemption do not need to be vaccinated. Unvaccinated persons can visit for limited reasons (e.g. end of life or care and essential support visits). Additional PPE and risk mitigation rules may apply to any unvaccinated visitors.
Unvaccinated secondary contacts (a person who resides in the same premises as a close contact) who are unvaccinated are subject to the same rules as close contacts.
From Saturday 18 December 2021, all visitors must wear a face mask in our Queensland Homes.
Please do not visit if you:
- Have been diagnosed with COVID-19 and are required to isolate, or are within the seven day post-isolation period*
- Have been informed they are a close contact of a diagnosed person* in the last seven days
- Subject to a quarantine order
- Have a temperature of 37.5 degrees or higher;
- Have one or more symptoms consistent with COVID-19, being fever, acute respiratory infection (cough, shortness of breath or sore throat), loss of smell, loss of taste, runny nose, diarrhoea,
nausea, vomiting or fatigue;
- Have been, regardless of vaccination status, an international arrival from outside of Australia in the last seven days;
- Have been tested for COVID-19 and not yet received the result, unless the test was conducted as part of surveillance testing and the person is otherwise well.
Confirmed cases must not visit aged care for seven days after their isolation period ends.
Close contacts (who are not required to quarantine) cannot enter a Home until seven days has passed since exposure unless there are exceptional and compassionate circumstances such as:
1. end of life visit
2. visiting a resident who is seriously ill
3. attending as a support person for a dependent requiring medical treatment; or
4. an emergency.
All visitors must use the Check In QLD App when entering the Home. We ask that all visitors report to reception during business hours for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.
The Queensland Government has confirmed that visitors and employees are not required to have an influenza vaccine.
Residential Aged Care Facilities Directions can be found on the South Australian Government Website.
The South Australian Government has announced that all visitors entering aged care homes in South Australia must be fully vaccinated against COVID-19 from 6 December 2021, unless they have a medical exemption, or are aged less than 12 years and 2 months.
From 29 January 2022, visitors must not enter a Home if they have not received a third dose (booster) vaccination within four weeks of them becoming eligible.
Please provide evidence of your COVID-19 vaccination or medical exemption prior to entry. A medical exemption no longer includes an individual taking part in a different (non-TGA approved) COVID-19 vaccine trial.
Visitors are welcome into our Homes in South Australia for care and support visits.
All visitors and employees are required to wear a fitted face mask in the Home and report to reception for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.
Visitors must not enter the Home if they:
- have a temperature higher than 38 degrees, or one or more symptoms of acute respiratory infection or loss of taste and smell
- had fever or chills in the last 72 hours
- from 1 June 2021 not had a 2021 influenza vaccine where one is available
- had close contact with a person who has been diagnosed with COVID-19 without wearing appropriate PPE in the last 14 days*
- had a COVID-19 test and have not yet received the results of that test unless the test was conducted as part of routine asymptomatic testing
- have not been vaccinated against COVID-19. From 29 January 2022, have not received a third dose (booster) vaccination within the prescribed time.
Close contacts in South Australia are those who:
- have been in contact with a household member or intimate partner with COVID-19 during their infectious period;
- have interacted with a COVID-19 case for a number of cumulative period of four hours or more where masks were not worn, their was physical proximity between the person and the COVID-19 case and the interaction occurred in an indoor setting
- have been notified by SA Health that they are a close contact with a COVID-19 case; or
- has been at an exposure site during the exposure period.
Unless there is a declared outbreak at the Home, there are no restrictions on residents leaving the Home. Residents must follow restrictions in the wider community. Residents must wear a mask when they are receiving personal care services outside of the Home, in health care settings, or if they are on public transport or in taxis or rideshare vehicles. A resident who has taken a COVID-19 test must remain isolated and segregated from other persons until the test result is known.
The South Australian Government has again made it compulsory for all staff, visitors and contractors to have an updated 2021 influenza vaccine before entering a residential aged care home.
The Residential Aged Care Facilities Directions can be found on the Tasmanian Government Website.
From 15 December 2021, the Tasmanian Government is introducing the following restrictions to visiting our Homes in Tasmania.
- Vaccination: all visitors to a Home must be either fully vaccinated for COVID-19 or have evidence of a negative PCR test taken within 72 hours of the intended visit. This testing requirement for unvaccinated people includes infants older than four weeks and individuals with a medical contraindication.
- Masks: all staff and visitors entering a Home must wear a surgical face mask while on the premises. This requirement also includes children under the age of 12 where practicable.
We can welcome visitors to our Tasmanian Homes for care and support visits.
All visitors must report to reception during business hours for screening and to record your details before entering the Home.
Please do not visit the Home if you have:
- COVID-19 symptoms, this includes but is not limited to:
- a temperature of 37.5 degrees or higher
- symptoms of respiratory illness such as a cough, sore throat or shortness of breath
- loss of smell or loss of taste
- been directed to self-isolate or self-quarantine
- had known contact with contact with a person who has been diagnosed with COVID-19 (unless the contact was part of the person’s employment and they were wearing appropriate PPE)
- had contact with a person reasonably suspected of having COVID-19 case in the past seven days.
If you do not meet the requirements above, please contact your Home for information regarding exceptions from the Director of Public Health if you wish to make a visit on compassionate grounds.
Residents are no longer required to wear a mask indoors whilst in the community or at indoor or outdoor events regardless of the number of people attending unless specified by Public Health. However,
residents must adhere to mask wearing requirements in public transport, airports and in medical facilities in the community.
The Tasmanian Government strongly recommended visitors should have the 2021 influenza vaccine before entering a residential aged care home.
The Residential Aged Care Facilities Directions can be found on the Department of Health Website.
We are delighted to welcome visitors to our Victorian Homes. As per the Government’s guidance we are able to welcome up to five people per day to our Victorian Homes, but visitors must return a negative Rapid Antigen Test (RAT) result before entering. If no RATs are available, residents will be permitted no more than two visitors.
Workers and visitors must not enter the home if they:
- Have COVID-19 symptoms, this includes but is not limited to:
o a temperature of 37.5 degrees or higher;
o symptoms of respiratory illness such as a cough, sore throat or shortness of breath;
o loss of smell or loss of taste;
- Are currently required to self-isolate or self-quarantine
- Have had contact with a positive COVID-19 case in the past seven days and have not returned a negative PCR test note: different rules apply for close contacts (except in the course of
employment while wearing the appropriate level of personal protective equipment in the circumstances)
- Are a close contact with a positive COVID-19 case in the past seven days (except in the course of employment while wearing the appropriate level of personal protective equipment in the
Close contacts in Victoria are those who:
- Have been notified by the Department of Health that they are a close contact; or
- Have spent more than four hours in an indoor space at a private residence, accommodation premises or care facility with a diagnosed or probable case during the infectious period.
If a worker is working at more than one work premises they must provide a written declaration to the Home to advise them the details of their other work. Workers who are exposed to COVID-19 at another care facility cannot attend work at Regis unless 7 days have elapsed since the exposure and they have a negative PCR test on or after 6 days of the exposure.
For those unable to visit, we continue to offer FaceTime and phone calls. Please call the Home directly to make arrangements.
Residents may leave the Home for any reason, subject to the rules currently in place in the community.
We will continue to follow the Government’s guidelines and advice, and keep strict infection prevention and control processes in place across the Home to keep our residents and community safe.
Due to high community transmission in Victoria and in line with the Government’s advice, all visits must occur in resident rooms or outdoor areas. We ask you to also limit your physical interactions with the resident you have come to visit to help reduce the risk of infection throughout the Home.
In light of the current levels of transmission in Victoria and the overwhelming feedback from our Family and Resident Survey about what is important to you, we will be introducing some additional requirements for visitors into our Homes.
If you are fully vaccinated
You can visit your loved one at any time, however, we ask you to wear a surgical face mask and follow standard screening requirements. This includes bringing evidence of your COVID-19 vaccination certificate, as you may be requested to present this evidence when arriving at the Home.
If you are not fully vaccinated
As per Victorian Government guidance, we will be accepting visitation for those who are not vaccinated against COVID-19.
Bookings will be required for unvaccinated visitors. Please call the Home to discuss with your General Manager who will make arrangements to visit. Our team will do their best to ensure you have an opportunity to visit your loved one, while complying with infection prevention and control requirements.
If you would like to visit your loved one, please call the Home to make a booking during visitation hours. Visitation hours will be Monday to Friday, 9.00am-4.30pm.
All unvaccinated visitors must wear the same Personal Protective Equipment as our employees, which currently includes a N95 face mask and face shield. We will provide these to you on arrival.
Visits will only be permitted in outdoor areas of the Home, unless it is an end of life visit or if moving to an outdoor setting causes a risk to a resident’s health and safety. In which case, the visit will occur in the resident room.
The Victorian Government has also strongly recommended visitors should have the 2021 influenza vaccine before entering a residential aged care home.
The Visitors to Residential Aged Care Facilities Directions can be found on the Western Australian Government Website.
The Western Australian Government announced that from 31 January 2022 , visitors entering a Home must have received at least two doses of the COVID-19 vaccine, or have a recognised medical contraindication. The following exemptions apply: if a person has a medical exemption recorded on the Australian Immunisation Register, is under 16 years old, or reasonably needs to enter to perform a law enforcement function, or for medical or emergency purposes. The announcement can be viewed here.
The Western Australian Government has announced that from Thursday 3 March 2022 there will be a limit of two visitors per aged care resident per day for the purposes of care and support unless a greater number has been approved by the chief health officer*.
*Where it is not reasonably practical to obtain prior approval from the chief health officer, the Home’s General Manager may approve more visitors but must keep a record of those visitors and notify the chief health officer as soon as possible.
All visitors and employees must wear a face mask in our Homes.
Please do not visit the Home if you:
- have been informed that you are a close contact of a person diagnosed with COVID-19 in the last seven days**
- are currently required to isolate or quarantine
- have been outside of Australia in the past seven days
- have not received a 2021 influenza vaccine if the vaccine is available to you (a vaccine is not available to a person with a medical contraindication or observing the recommended waiting period after receiving a COVID-19 vaccine)
- are a quarantine centre worker and have attended a quarantine centre in the past seven days (unless you wear a face mask and maintain a distance of 1.5m from others where practicable)
- have one or more of any of the following symptoms:
- a temperature 37.5 degrees or higher
- a recent history of fever
- symptoms of acute respiratory infection including a cough, sore throat or shortness of breath
- loss of smell or taste.
**People who are asymptomatic close contacts may be able to attend work in some circumstances.
***Visitors must produce photographic evidence of a negative RAT to enter from day 8-14 after close contact.
Day after close contact Evidence
Day 8 – 9 A negative RAT from day 8
Day 10 – 11 A negative RAT from days 8 and 10
Day 12 – 14 A negative RAT from days 8, 10 and 12
All visitors must report to reception for screening before you enter the Home. We encourage visits during the hours that reception is open to facilitate this screening.
The Western Australian Government has made it compulsory for all staff, visitors and contractors to have an updated 2021 influenza vaccine before entering a residential aged care home.