COVID-19 Update

Visiting a Regis Home

The health and safety of residents is our first priority and we appreciate your support in the measures we are taking to make our Homes the safest possible place for older people to be.

Visits are vital in maintaining an emotional and physical connection for our residents. Regis will continue to support these visits wherever we can.

It is important we remain vigilant of the risks this virus poses to older people and ensure that our Homes adhere to the Territory, State and Federal Government requirements.

The Commonwealth Government is providing rapid antigen tests (RATs) to residential aged care services. RATs are an important screening tool and provide each Home with a degree of confidence that people who are infectious with COVID-19 are not coming onsite.

We ask that all our visitors, employees and contractors undertake this quick test prior to entering a Home. Our employees can demonstrate how to take the test and read the results if you require assistance.

More information on the roll out of the RATs program can be found on the Commonwealth Government’s website.

To find out the rules around visiting an Aged Care Home in each state, scroll down or click on the links in the menu bar to read the updated Government COVID-19 Directions.

Please do not visit any of our Homes if:

  • You, or anyone in your household, are unwell
  • You, or anyone in your household, have been told to self-isolate or self-quarantine (including because you are close contacts or are waiting on the results from a COVID-19 test)

For those unable to visit in person, we will continue to offer FaceTime, Windows of Connection and phone calls for families to connect with their loved ones. Please call your Home to make arrangements.

We ask that all visitors report to reception for screening and to record your details before entering the Home.

If you would like to discuss current visiting arrangements or have a particular request, please do not hesitate to speak with the General Manager of the Home.

If you need further support, you can also contact the Older Persons Advocacy Network (OPAN) on 1800 700 600, or the Aged Care Safety and Quality Commission on 1800 951 822.

COVID-19 Outbreak FAQs


NEW SOUTH WALES

NSW Health advice for residential aged care facilities can be found on the New South Wales Health Website.

We are delighted to welcome visitors to our New South Wales Homes. The NSW Government recommended number of visitors is 2 adults and 2 children within a 24-hour period. The General Manager may increase the number of visitors depending on the circumstances. Please speak with your Home’s General Manager to discuss.

As per New South Wales State Directions please do not visitor our Homes if you:

  • Have a temperature of 37.5 degrees or higher or one or more symptoms of acute respiratory infection or COVID-19 symptoms such as even mild, coughing, fever, headache, fatigue, runny nose, sore throat, shortness of breath or loss of taste or smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting, loss of appetite and acute blocked nose congestion;
  • Are awaiting a COVID-19 test result (unless it is a test taken for surveillance purposes).’
  • Have been a close contact or household contact in the last 7 days, and should avoid visiting a Home if possible for 14 days after exposure. Household contacts are someone that lives with a COVID-19 positive case, and close contacts are individuals notified by NSW Health that they are a close contact.
  • Have tested positive for COVID-19 in the past 10 days

We ask that all our visitors undertake a Rapid Antigen Test (RAT) prior to entering a Home. Homes may allow visitors attending on a regular basis to complete their RAT test prior to arriving at the home. Our employees can demonstrate how to take the test and read the results if you require assistance.

When visiting please report to reception for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

We also ask that all visitors to the Home wear a surgical face mask. This includes children under the age of 12 where practicable.

Vaccination

The advice strongly recommends all visitors to a residential aged care home be vaccinated against influenza and COVID-19.


NORTHERN TERRITORY

Visitors to Residential Aged Care Facilities Directions can be found on the Northern Territory Government Website.

As per the Northern Territory State Directions, we are able to welcome visitors to our Homes and all visitors must wear a face mask while visiting our Homes.

We ask that all our visitors undertake a Rapid Antigen Test (RAT) prior to entering a Home. Our employees can demonstrate how to take the test and read the results if you require assistance.

When visiting please report to reception for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

Please do not visit the Home if you:

  • have a temperature higher than 37.5 degrees, or symptoms of coughing, sore throat, fatigue, shortness of breath or other symptoms of respiratory infection
  • are a close contact of a person with COVID-19 in the previous seven days
  • have been a COVID-19 positive case in isolation in the previous 7 days
  • are required to be tested for COVID-19 and have not yet been tested or have not yet received a negative result.

Close contacts in the Northern Territory are those who:

  • reside in the same household/premises as a COVID-19 positive person or stay overnight
  • have spent four or more continuous hours indoors with a COVID-19 positive person while they were infectious
  • are notified by the Department that they are a close contact.

Residents are able to leave or enter the Home for any reason.

Vaccination

The advice strongly recommends all visitors to a residential aged care home be vaccinated against influenza and COVID-19.

QUEENSLAND

The Aged Care Directions can be found on the Queensland Government Website.

As per the Government’s guidance, we are able to welcome visitors to our Homes. Our residents are also able to leave the Home for any reason.

Please do not visit if you:

  • Have been diagnosed with COVID-19 and are required to isolate, or are within the seven day post-isolation period*
  • Have been informed they are a close contact of a diagnosed person* in the last seven days
  • Subject to a quarantine order
  • Have a temperature of 37.5 degrees or higher;
  • Have one or more symptoms consistent with COVID-19, being fever, acute respiratory infection (cough, shortness of breath or sore throat), loss of smell, loss of taste, runny nose, diarrhoea,
    nausea, vomiting or fatigue;
  • Have been tested for COVID-19 and not yet received the result, unless the test was conducted as part of surveillance testing and the person is otherwise well.

Confirmed cases must not visit aged care for seven days after their isolation period ends.

Close contacts (who are not required to quarantine) cannot enter a Home until seven days has passed since exposure unless there are exceptional and compassionate circumstances such as:
1. end of life visit
2. visiting a resident who is seriously ill
3. attending as a support person for a dependent requiring medical treatment; or
4. an emergency.

We ask that all our visitors undertake a Rapid Antigen Test (RAT) prior to entering a Home. Our employees can demonstrate how to take the test and read the results if you require assistance.

When visiting please report to reception for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

We also ask that all visitors to the Home wear a surgical face mask. This includes children under the age of 12 where practicable.

Vaccination

Government advice strongly recommends all visitors to a residential aged care home be vaccinated against influenza and COVID-19.


SOUTH AUSTRALIA

Residential Aged Care Facilities Directions can be found on the South Australian Government Website.

Visitation

As per Government Directions visitors are welcome into our Homes in South Australia.

All visitors and employees are required to wear a fitted face mask in the Home and report to reception for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

Visitors must not enter the Home if they:

  • have a temperature higher than 38 degrees, or one or more symptoms of acute respiratory infection or loss of taste and smell
  • had fever or chills in the last 72 hours
  • not had a 2022 influenza vaccine where one is available (vaccine is not considered ‘available’ to people with a medical contraindication or staff who have received a COVID-19 vaccine within the previous 14 days) unless an exemption applies
  • had close contact with a person who has been diagnosed with COVID-19 without wearing appropriate PPE in the last 14 days
  • had a COVID-19 test and have not yet received the results of that test unless the test was conducted as part of routine asymptomatic testing.
  • Have not been fully vaccinated against COVID-19*

Close contacts in South Australia are those who:

  • have been in contact with a household member or intimate partner with COVID-19 during their infectious period;
  • have interacted with a COVID-19 case for a number of cumulative period of four hours or more where masks were not worn, there was physical proximity between the person and the COVID-19 case and the interaction occurred in an indoor setting
  • have been notified by SA Health that they are a close contact with a COVID-19 case; or
  • has been at an exposure site during the exposure period.

Unless there is a declared outbreak at the Home, there are no restrictions on residents leaving the Home. Residents must follow restrictions in the wider community. Residents must wear a mask when they are receiving personal care services outside of the Home, in health care settings, or if they are on public transport or in taxis or rideshare vehicles. A resident who has taken a COVID-19 test must remain isolated and segregated from other persons until the test result is known.

Vaccination

The South Australian Government has announced that all visitors entering aged care homes in South Australia must be fully vaccinated against COVID-19 unless they have a medical exemption or are aged less than 12 years and 2 months.

Visitors must not enter a Home if they have not received a third dose (booster) vaccination within four weeks of them becoming eligible.

Please provide evidence of your COVID-19 vaccination or medical exemption prior to entry*.

The South Australian Government has also made it compulsory for all staff, visitors, and contractors to have an updated 2022 influenza vaccine before entering a residential aged care home*

*Exemptions:

  • a person who has a medical contraindication
  • a person to whom the vaccine is not reasonably available
  • a person visiting for end-of-life support who is not able to access the vaccine before their visit and who takes all reasonable steps to access the vaccine as soon as practicable after their initial visit
  • a child aged 6 months or less
  • a person who is observing the recommended waiting period between receiving the COVID-19 vaccine and this vaccine and provides evidence of date of receipt of the COVID-19 vaccine and takes all reasonable steps to get vaccinated as soon as practicable after the preferred minimum interval of 7 days

TASMANIA

The Residential Aged Care Facilities Directions can be found on the Tasmanian Government Website.

As per the Government’s guidance, we are able to welcome visitors to our Homes. Our residents are also able to leave the Home for any reason.

Please do not visit or enter the home if you have:

  • had close contact with a person who has been diagnosed with COVID-19 in the past 7 days (unless the contact was part of the person’s employment and they were wearing appropriate PPE)
  • been directed to isolate or self-quarantine due to COVID-19.

Close contacts in Tasmania are those who:

  • Stayed overnight in the 48-hour period immediately before the case was identified;
  • Have been notified by the Director of Public Health;
  • Have spent more than 4 hours, in total, with a case in the primary residence of the person, case or another person within the infectious period* of the case.

*Infectious period means the period commencing 48 hours prior to taking the test that resulted in them becoming a case and ending when they are released from isolation.

We ask that all visitors report to reception for screening and to record your details before entering the Home.

We also ask that all visitors entering a Home wear a surgical face mask while on the premises, including children under the age of 12 where practicable.

For those unable to visit, we continue to offer FaceTime and phone calls. Please call the Home directly to make arrangements.

Vaccination

Government guidance in Tasmania requires all visitors to a residential aged care home be provide evidence of vaccination against COVID-19, or provide a RAT test from the last 24 hours or PCR test from the last 72 hours.  Influenza vaccination is also recommended.

VICTORIA

The Residential Aged Care Facilities Directions can be found on the Department of Health Website.

We are delighted to welcome visitors to our Victorian Homes. As per the Government’s guidance, there are no restrictions on visitation to our Victorian Homes, but visitors must return a negative Rapid Antigen Test (RAT) result before entering.

Workers and visitors must not enter the Home if they:

  • Have COVID-19 symptoms, this includes but is not limited to:
    o a temperature of 37.5 degrees or higher;
    o symptoms of respiratory illness such as a cough, sore throat or shortness of breath;
    o loss of smell or loss of taste;
  • Are currently required to self-isolate or self-quarantine
  • Are a close contact with a positive COVID-19 case in the past seven days (except in the course of employment while wearing the appropriate level of personal protective equipment in the
    circumstances)

Visitors must make a declaration that they have received a negative RAT result on the same day they visit the Home.

Face masks must be worn at all times whilst in the Home. This includes all indoor and outdoor settings.

Close contacts in Victoria are those who:

  • Have been notified by the Department of Health that they are a close contact; or
  • Have spent more than four hours in an indoor space at a private residence, accommodation premises or care facility with a diagnosed or probable case during the infectious period.

For those unable to visit, we continue to offer FaceTime and phone calls. Please call the Home directly to make arrangements.

Vaccination

Government advice strongly recommends all visitors to a residential aged care home be vaccinated against influenza and COVID-19.


WESTERN AUSTRALIA

The Visitors to Residential Aged Care Facilities Directions can be found on the Western Australian Government Website.

The Western Australian Government has announced that from Thursday 3 March 2022 there will be a limit of two visitors per aged care resident per day for the purposes of care and support unless a greater number has been approved by the chief health officer*.

*Where it is not reasonably practical to obtain prior approval from the chief health officer, the Home’s General Manager may approve more visitors but must keep a record of those visitors and notify the chief health officer as soon as possible.

We ask that all visitors report to reception for screening before you enter the Home. We encourage visits during the hours that reception is open to facilitate this screening.

All visitors and employees must wear a face mask in our Homes.

Please do not visit the Home if you:

  • have been informed that you are a close contact of a person diagnosed with COVID-19 in the last seven days
  • are currently required to isolate or quarantine
  • have not received a 2021 influenza vaccine if the vaccine is available to you (a vaccine is not available to a person with a medical contraindication or observing the recommended waiting period after receiving a COVID-19 vaccine)
  • have one or more of any of the following symptoms:
    • a temperature 37.5 degrees or higher
    • a recent history of fever
    • symptoms of acute respiratory infection including a cough, sore throat or shortness of breath
    • loss of smell or taste.

Close contacts in Western Australia are:

  • Those who have had contact with members of their household or an intimate partner that has been diagnosed with COVID-19 during their infectious period
  • Those who have had a total period of greater than 4 hours in any 24-hour period where neither person is wearing a face covering during that period of contact
  • Those who have been informed they are a close contact

Vaccination

The Western Australian Government announced that from 31 January 2022, visitors entering a Home must have received at least two doses of the COVID-19 vaccine, or have a recognised medical contraindication. The following exemptions apply: if a person has a medical exemption recorded on the Australian Immunisation Register, is under 16 years old, or reasonably needs to enter to perform a law enforcement function, or for medical or emergency purposes. The announcement can be viewed here.

The Western Australian Government has made it compulsory for all staff, visitors, and contractors to have an updated 2022 influenza vaccine before entering a residential aged care home if the vaccine is available to them.

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