COVID-19 Update

Visiting a Regis Home

The health and safety of residents is our first priority and we appreciate your support in the measures we are taking to make our homes the safest possible place for older people to be.

Visits are vital in maintaining an emotional and physical connection for our residents. Regis will continue to support these visits wherever we can.

It is important we remain vigilant of the risks this virus poses to older people and ensure that our Homes adhere to the Territory, State and Federal Government requirements.

To find out the rules around visiting an Aged Care Home in each state, scroll down or click on the links in the menu bar to read the updated Government COVID-19 Directions.

Please do not visit any of our Homes if:

  • You, or anyone in your household, are unwell
  • You, or anyone in your household, have been told to self-isolate or self-quarantine (including because you are close contacts or are waiting on the results from a COVID-19 test)
  • You have not received a 2021 influenza vaccine (unless you have been granted an exemption or you are visiting a Regis Home in Victoria or Tasmania).

For those unable to visit in person, we will continue to offer FaceTime, Windows of Connection and phone calls for families to connect with their loved ones. Please call your Home to make arrangements.

You may be asked to provide contact details and/or make a declaration on your entry to a Regis Home. The purpose of recording visitor details is to help with any future contact tracing that may be necessary should there be a COVID-19 outbreak.

If you would like to discuss current visiting arrangements or have a particular request, please do not hesitate to speak with the General Manager of the Home.

If you need further support, you can also contact the Older Persons Advocacy Network (OPAN) on 1800 700 600, or the Aged Care Safety and Quality Commission on 1800 951 822.

COVID-19 Outbreak FAQs


NEW SOUTH WALES

NSW Health advice for residential aged care facilities can be found on the New South Wales Health Website.

Under the Public Health (COVID-19 Aged Care Facilities) Order 2021 there are certain restrictions for employees and visitors.

Residents are allowed to have two fully vaccinated visitors, as long as the visitor has had their final vaccination for at least 14 days prior to the visit. Children under 12 years old are also able to visit provided they are accompanied by a fully vaccinated person. However, it is strongly recommended, where possible:

  • the visit is in an outdoor area
  • the child should wear a face mask
  • have a negative Rapid Antigen Test prior to a entry.

Our employees will have at least two Rapid Antigen Tests per week at the commencement of each shift.

The NSW Government has introduced an exemption for those visiting for end of life purposes. The following rules apply for end of life visits:

  • Regis must take reasonable steps to ensure no more than four people (including children) visit at any one time.
  • All visitors 12 years and over wear a mask while in an indoor area, unless the visitor is interacting with the resident they are visiting.
  • There is minimal interaction between the visitors and the employees and other residents.

People who are providing a service to the resident including a health service or professional or other service are not included as part of the visitor limitations.

Visits should continue to not be in any inside communal areas. All visits must continue to wear a surgical face mask while visiting indoors.

Apart from end of life visits, visits may be permitted in either the resident’s room or an outside area but not in any inside communal areas.

Residents are permitted to leave the Home and attend family gatherings or for other reasons and abide by restrictions in the community. This includes:

  • Residents should not leave the Home if they have COVID-19 symptoms until they have had a RAT or PCR test and have received a negative result.
  • Residents should be fully vaccinated in order to visit hospitality venues, cinemas, group classes and activities at recreation facilities and retail outlets.
  • Residents must wear masks in indoor venues including public transport, in retail, hospitality, business premises and at airports. If a resident cannot wear a face mask because of a disability, physical or mental health illness or condition, they must either carry a medical certificate or letter signed by a registered health practitioner or a registered NDIS provider or a statutory declaration.

Residents who leave the Home to attend a family gathering and do not return the same day should be isolated until they have a negative Rapid Antigen Test the day of return with subsequent tests on day 3, 5 and 7 after they return.

All visitors must report to reception during business hours for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

Visitors must not enter the Home if they are a close or casual contact of a person with COVID-19 unless they have completed their self-isolation and testing requirements.  Close contacts should still not enter the Home for at least 14 days since their exposure to a COVID-positive person.

Please do not visit our Homes if you:

  • Have a temperature of 37.5 degrees or higher or one or more symptoms of acute respiratory infection or COVID-19 symptoms such as even mild, coughing, fever, headache, fatigue, runny nose, sore throat, shortness of breath or loss of taste or smell. Other reported symptoms of COVID-19 include muscle pain, joint pain, diarrhoea, nausea/vomiting, loss of appetite and acute blocked nose congestion
  • Have been to a close or casual contact location or place of concern in NSW (for visitors, this includes the monitor for symptoms list), Interstate or New Zealand
  • have been to an overseas country of concern the last 14 days
  • have been to other overseas countries (not of concern) in the last 14 days unless they are fully vaccinated and have received a negative PCR test 7 days or later after arrival
  • Are a close contact of a person with COVID-19 and are in their self-isolation period
  • Live with a person who is currently self-isolating
  • Are awaiting a COVID-19 test result (unless it is a test taken for surveillance purposes).

If you do not meet the requirements above, our Homes may allow visits in exceptional circumstances, including visits on compassionate grounds or for performing essential caring functions. Please contact your Home for more information if you wish to discuss these requirements. There are also no restrictions on our residents leaving and re-entering the Home.

Flu Vaccination

The New South Wales Government has made it compulsory for all staff, visitors and contractors to have an updated, 2021 influenza vaccine before entering a residential aged care home.


NORTHERN TERRITORY

Visitors to Residential Aged Care Facilities Directions can be found on the Northern Territory Government Website.

The Northern Territory Government has released  new directions for a territory wide lockout.

For our Homes, this means that visitors must be fully vaccinated and wear a face mask.

We ask that all visitors report to reception for screening and to record your details before entering the Home.  Please note that you will be asked to provide evidence of your vaccination status when you arrive at the Home.

Visitors who have arrived from Interstate must submit a rapid antigen test for 7 days after arrival and wear a mask to enter a RACF.

Please do not visit the Home if you have:

  • have a temperature higher than 37.5 degrees, or symptoms of coughing, sore throat, fatigue, shortness of breath or other symptoms of respiratory infection
  • do not have an up-to-date influenza vaccine (the vaccine is not available to persons with a medical contraindication)
  • have been in contact with a person infected with COVID-19 in the previous 14 days
  • must quarantine under a COVID-19 Direction
  • have been in a hotspot within the previous 14 days
  • are required to be tested for COVID-19 and have not yet been tested or have not yet received a negative result.

Residents who are fully vaccinated are able to leave the Home for any reason. Unvaccinated residents must only leave for essential purposes.

Flu Vaccination

The Northern Territory Government has made it compulsory for all staff, visitors and contractors to have an updated, 2021 influenza vaccine before entering a residential aged care home.


QUEENSLAND

The Aged Care Directions can be found on the Queensland Government Website.

As per the Government’s guidance, we are able to welcome visitors to our Homes. Our residents are also able to leave the Home for any reason.

The Queensland Government has updated the aged care directions which means that visitors may not attend an aged care home for a further seven days after their isolation and quarantine period ends for being a close contact or COVID-19 case.

They have also removed restrictions on people entering from interstate areas of concern and hotspots.  The restrictions on international arrivals still apply – some exemptions do apply for international travellers and you should speak with the Home’s General Manager.

From 17 December 2021, visitors aged 16 and over must be vaccinated to attend the Home. Children under 16 and those with a medical exemption do not need to be vaccinated.

Unvaccinated secondary contacts (a person who resides in the same premises as a close contact) who are unvaccinated are subject to the same rules as close contacts.

From Saturday 18 December, all visitors must wear a face mask in our Queensland Homes.

Please do not visit any of our Queensland homes if you:

  • have a temperature of 37.5 degrees or higher or symptoms consistent with COVID-19, including, acute respiratory infection (cough, shortness of breath or sore throat), loss of smell, loss of taste, runny nose, diarrhoea, nausea, vomiting or fatigue;
  • Have been diagnosed with COVID-19 until you are no longer under self-isolation requirements;
  • have been informed that you are a close contact of a diagnosed person or a secondary contact and are required to quarantine and have not yet received a negative test;
  • Have been, regardless of vaccination status, an international arrival from outside of Australia in the last 14 days (some exemptions apply);
  • have been diagnosed with COVID-19 and are still under self-isolation requirements;
  • have been tested for COVID-19 and not yet received the result, unless the test was conducted as part of surveillance testing and the person is otherwise well.

All visitors must use the Check In QLD App when entering the Home. We ask that all visitors report to reception during business hours for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

Flu Vaccination

The Queensland Government has confirmed that visitors and employees are not required to have an influenza vaccine.


SOUTH AUSTRALIA

Residential Aged Care Facilities Directions can be found on the South Australian Government Website.

COVID-19 Vaccination

The South Australian Government has announced that all visitors entering aged care Homes in South Australia must be fully vaccinated against COVID-19 from 6 December 2021, unless they have a medical exemption, or are aged less than 12 years and 2 months.

From 29 January 2022, visitors must not enter a Home if they have not received a third dose (booster) vaccination within four weeks of them becoming eligible.

Please provide evidence of your COVID-19 vaccination or medical exemption prior to entry. A medical exemption no longer includes an individual taking part in a different (non-TGA approved) COVID-19 vaccine trial.

Visitation

Visitors are welcome into our Homes in South Australia for care and support visits.

All visitors and employees are required to wear a face mask in the Home and report to reception for screening and to record your details before entering the Home. We encourage visits during the hours that reception is open to facilitate this screening and record keeping.

If you are visiting from a moderate risk LGA, you can enter the Home:

  • if you are fully vaccinated; and
  • if eligible have received a booster dose; and
  • return a negative COVID test prior to arrival.

If you are an unvaccinated visitor arriving from overseas, you cannot enter the Home for 14 days after arrival.

If you are a vaccinated visitor arriving from overseas, you cannot enter a Home for seven days after arrival.

An up to date list of moderate and high-risk interstate LGAs can be found on the South Australian Government’s website.

Please do not visit our Homes if you:

  • have a temperature higher than 38 degrees, or one or more symptoms of acute respiratory infection or loss of taste and smell
  • had fever or chills in the last 72 hours
  • From 1 June 2021 not had a 2021 influenza vaccine where one is available
  • had known contact with a person who has been diagnosed with COVID-19 without wearing appropriate PPE in the last 14 days
  • had a COVID-19 test and have not yet received the results of that test unless the test was conducted as part of routine asymptomatic testing.

Unless there is a declared outbreak at the Home, there are no restrictions on residents leaving the home. A resident who has taken a COVID-19 test must remain isolated and segregated from other persons until the test result is known.

Flu Vaccination

The South Australian Government has again made it compulsory for all staff, visitors and contractors to have an updated, 2021 influenza vaccine before entering a residential aged care home.


TASMANIA

The Residential Aged Care Facilities Directions can be found on the Tasmanian Government Website.

From 15 December 2021, the Tasmanian Government is introducing the following restrictions to visiting our Homes in Tasmania.

  • Vaccination: all visitors to a Home must be either fully vaccinated for COVID-19 or have evidence of a negative PCR test taken within 72 hours of the intended visit.  This testing requirement for unvaccinated people includes infants older than four weeks and individuals with a medical contraindication.
  • Masks: all staff and visitors entering a Home must wear a surgical face mask while on the premises. This requirement also includes children under the age of 12 where practicable.

We can welcome visitors to our Tasmanian Homes for care and support visits.

All visitors must report to reception during business hours for screening and to record your details before entering the Home.

Please do not visit the Home if you have:

  • have COVID-19 symptoms, this includes but is not limited to:
    • a temperature of 37.5 degrees or higher
    • symptoms of respiratory illness such as a cough, sore throat or shortness of breath
    • loss of smell or loss of taste.
  • are currently required to self-isolate or self-quarantine
  • had contact with a positive COVID-19 case in the past 7 days if the person is fully vaccinated and is not a household close contact or 14 days if the person is not fully vaccinated or is a household close contact.

If you do not meet the requirements above, please contact your Home for information regarding exceptions from the Director of Public Health if you wish to make a visit on compassionate grounds.

Flu Vaccination

The Tasmanian Government strongly recommended visitors should have the 2021 influenza vaccine before entering a residential aged care home.


VICTORIA

The Residential Aged Care Facilities Directions can be found on the Department of Health Website.

We are delighted to welcome visitors to our Victorian Homes. As per the Government’s guidance we are able to welcome up to five people per day to our Victorian Homes, but visitors must return a negative Rapid Antigen Test (RAT) result before entering. If no RATs are available, residents will be permitted no more than two visitors.

Workers, visitors or prospective residents must not enter a Home if the person had known contact with a confirmed case:

  • in the 7 days immediately preceding entry if the person is fully vaccinated and is not a household close contact; or
  • in the 14 days immediately preceding entry if the person is not fully vaccinated or is a household close contact.

If a worker is working at more than one work premises they must provide a written declaration to the Home to advise them the details of their other work.  Workers who are exposed to COVID-19 at another care facility cannot attend work at Regis unless 7 days have elapsed since the exposure and they have a negative PCR test on or after 6 days of the exposure.

For those unable to visit, we continue to offer FaceTime, Windows of Connection and phone calls for families. Please call the Home directly to make arrangements.

Residents may leave the Home for any reason, subject to the rules currently in place in the community.

We will continue to follow the Government’s guidelines and advice, and keep strict infection prevention and control processes in place across the Home to keep our residents and community safe.

Due to high community transmission in Victoria and in line with the Government’s advice, all visits must occur in resident rooms or outdoor areas. We ask you to also limit your physical interactions with the resident you have come to visit to help reduce the risk of infection throughout the Home.

In light of the current levels of transmission in Victoria and the overwhelming feedback from our Family and Resident Survey about what is important to you, we will be introducing some additional requirements for visitors into our Homes.

If you are fully vaccinated

You can visit your loved one at any time, however, we ask you to wear a surgical face mask and follow standard screening requirements. This includes bringing evidence of your COVID-19 vaccination certificate, as you may be requested to present this evidence when arriving at the Home.

If you are not fully vaccinated

As per Victorian Government guidance, we will be accepting visitation for those who are not vaccinated against COVID-19.

Bookings will be required for unvaccinated visitors. Please call the Home to discuss with your General Manager who will make arrangements to visit. Our team will do their best to ensure you have an opportunity to visit your loved one, while complying with infection prevention and control requirements.

If you would like to visit your loved one, please call the Home to make a booking during visitation hours. Visitation hours will be Monday to Friday, 9.00am-4.30pm.

All unvaccinated visitors must wear the same Personal Protective Equipment as our employees, which currently includes a N95 face mask and face shield. We will provide these to you on arrival.

Visits will only be permitted in outdoor areas of the Home, unless it is an end of life visit or if moving to an outdoor setting causes a risk to a resident’s health and safety. In which case, the visit will occur in the resident room.

FLU VACCINATION

The Victorian Government has also strongly recommended visitors should have the 2021 influenza vaccine before entering a residential aged care home.


WESTERN AUSTRALIA

The Visitors to Residential Aged Care Facilities Directions can be found on the Western Australian Government Website.

The Western Australian Government announced that from 31 January 2022 , visitors entering a Home must have received at least two doses of the COVID-19 vaccine, or have a recognised medical contraindication. The restriction does not apply to children under 16 years old.  The announcement can be viewed here.

From Thursday 23 December, the Western Australian Government has announced that face masks will be required at all indoor premises. This means all visitors and employees must wear a face mask in our Homes.

Please do not visit the Home if you:

  • have been informed that you are a close contact of a person diagnosed with COVID-19
  • have been outside of Australia in the past 14 days
  • have not received a 2021 influenza vaccine if the vaccine is available to you (a vaccine is not available to a person with a medical contraindication or observing the recommended waiting period after receiving a COVID-19 vaccine)
  • are a quarantine centre worker and have attended a quarantine centre in the past 14 days (unless you wear a face mask and maintain a distance of 1.5m from others where practicable)
  • have one or more of any of the following symptoms:
    • a temperature 37.5 degrees or higher
    • a recent history of fever
    • symptoms of acute respiratory infection including a cough, sore throat or shortness of breath
    • loss of smell or taste.

All visitors must report to reception for screening before you enter the Home. We encourage visits during the hours that reception is open to facilitate this screening.

Flu Vaccination

The Western Australian Government has made it compulsory for all staff, visitors and contractors to have an updated, 2021 influenza vaccine before entering a residential aged care home.

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