Welcome to Regis Connect

You will be provided with login details for your Regis Connect profile in an email from Regis.

Please call Regis Connect Support on 03 8518 7315 (Mon-Thu 9am-5pm) or email regisconnect@regis.com.au. Alternatively please contact your Regis Home.

Regis Connect can be used on Apple iPhone versions 6s and above, iPad 2 and above and Android 7 and above.

In the initial rollout of Regis Connect, only residents and their nominated representatives have been invited to use the app.

Your privacy is important to us. We are committed to maintaining the privacy of all personal information and photos between family members and their loved ones.

Posts shared by you and your other family members with your loved one are only visible to your circle.
As the family member you’ll be able to view general group stories of activities, excursions or events shared by the staff and enjoy the regular updates from your loved one.
For more information on how Regis protects your privacy, please visit regis.com.au/privacy-policy

Family members who’ve been designated as the next of kin have the ability to also add additional family members. If you are designated as the next of kin of your loved one, you can use the Address Book function on the app to invite a friend or relative to use the app.

Click on the Address Book function on the app and select “Add New Contact”. All of your phone contacts will be loaded here and you can select from this list who you would like to invite. Tick the box for the person you wish to invite and click “Add”.

This person will then receive an SMS inviting them to use Regis Connect with details on how to download and login to the app.

If there is no Address Book function on your app or are having trouble using this function, please contact Regis Connect Support on 03 8518 7315 (Mon-Thu 9am-5pm) or email regisconnect@regis.com.au with the persons details: name, email address and the relationship to the resident.

Alternatively please contact your Regis Home.

Your feedback will be sent to the General Manager at your Regis Home who will contact you to follow up. Feedback submitted is not anonymous and will have your name attached.

Users are also able to post on What’s Happening. The content in these posts will only be viewable by your loved one at the Home and any other friends and family connected to them.

This function is can be used as a way to share photos and videos with your loved one at the Home.

Yes, we will continually look to add new features and improvements to the app and welcome any feedback or suggestions you may have. We’ll let you know when new features become available.

Regis Connect makes it easy to request a service on behalf of your loved one for hairdressing, beauty or aromatherapy.

To request a service:

1. Click on the ‘Book Services’ tile
2. Select one of the service categories
3. A tile menu of the available services will populate
4. Select a service to see details and click ‘Order Now’ to put in a booking request
5. Choose a preferred date and add any notes to the booking request
6. Click ‘Submit’
7. The booking request will go through to the service provider (e.g. hairdresser) for them to view and accept the booking
8. You can view your bookings at anytime by going to the ‘My Orders’ tile within the ‘Book Services’ tile

In addition to hairdressing, beauty or aromatherapy services, you are also able to request a booking for our private dining room or cocktail lounge following the same process.

Please get in contact with the Home for information about catering options and other requests in relation to the function spaces.

Our Homes have a number of shared devices available for residents to facilitate video calls using Regis Connect. Please contact the Home where your loved one lives to schedule a time to call them using the app.

To schedule a video call using one of the shared devices at site, simply call the Home where your loved one lives to book an available time.